Strategic Account Manager, Client Success

Overview

Invitae, now part of Labcorp, is seeking a motivated and self‑driven individual to join its Strategic Account Manager, Client Success team. This remote role primarily supports the Southern California territory with occasional local in‑person client visits. The ideal candidate should reside in Southern California to accommodate these in‑person meetings.

• Support a diverse portfolio of key accounts, nurturing growth, profitability, retention, and satisfaction.
• Build and maintain lasting professional relationships with Labcorp | Invitae clients.
• Partner with Sales on proactive key account management and support the account renewal process, driving performance, growth, and expanding the use of Labcorp | Invitae products and services.
• Support onboarding of key accounts and lead generation.
• Lead clients through the implementation process, managing timelines and delivering key milestones; coordinate internally to ensure successful launches of new/updated products, services, and policies.
• Drive the account strategy, planning, and execution by developing strategic account plans that lay out metrics, client goals, and the client journey.
• Present quarterly business reviews to client executives, identifying key trends and telling a compelling data‑driven story.
• Maximize member enrollment utilization and engagement by developing and overseeing client marketing campaigns and new product launches.
• Support revenue generation through timely implementations and tracking account health of KPIs, SLAs, projections, upsells, and renewals/revenue targets.
• Work collaboratively with cross‑functional teams including Product, Medical Affairs, CS, Sales, Marketing, Legal, Finance, and Engineering.

• Associate’s Degree from an accredited institution.
• Minimum 2–3 years of experience in account management or client services with healthcare providers (physicians, genetic counselors, NPs, etc.).
• Proficiency using Salesforce, PowerPoint, and Microsoft Office.
• Experience handling PHI and understanding HIPAA guidelines; knowledge of life sciences, biotech, or life sciences.
• Excellent written and verbal presentation skills.
• Engaging interpersonal skills with ability to develop relationships with a broad range of stakeholders.
• 10–20% travel to conferences, client meetings, trainings, etc.

• Bachelor’s degree or comparable higher education.
• Understanding of how to upsell and identify expansion opportunities for all assigned clients to drive revenue.
• Ability to prioritize and manage multiple tasks and share learnings with leadership and team members.
• Prior experience in client implementation, presentation skills, and business acumen.
• Experience running reports and analyzing data to support customer needs.
• Analytical and problem‑solving skills to influence and obtain buy‑in on recommendations.
• Pay Range: $75,000–$90,000.

Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including:
Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan. Casual, PRN & Part Time employees eligible to participate in the 401(k) Plan only.

Labcorp is proud to be an Equal Opportunity Employer. Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. Employment decisions are based on qualifications and merit. Qualified applicants receive consideration without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union, domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic.

Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law.