Executive Sales Assistant

About Haven Hub:
At Haven Hub, we specialize in transforming homes into havens of comfort and joy. With expertise in landscaping solutions, our dedicated team delivers outstanding service and innovative solutions to enhance our clients' living spaces. We pride ourselves on a client-centric approach, quality craftsmanship, and a passion for creating environments that breathe life and serenity.

Position Overview:
We are seeking a proactive and detail-oriented Executive Sales Assistant to join our dynamic team. This pivotal role involves managing digital leads from various online marketing channels, serving as the initial point of contact for potential clients, and providing comprehensive support to our inside sales team. The ideal candidate will excel in customer service, possess strong organizational skills, and thrive in a fast-paced environment.

Key Responsibilities:

• Lead Management: Handle incoming digital leads promptly and professionally, ensuring a seamless experience for potential clients.
• First Point of Contact: Answer incoming calls, address inquiries, and provide information about our services, setting a positive tone for client interactions.
• Appointment Coordination: Schedule and reschedule appointments with clients, maintaining an organized calendar for the sales team.
• Data Integrity: Maintain accurate and up-to-date records in our CRM system, ensuring data integrity across all client information.
• Sales Support: Assist the inside sales team with administrative tasks, including preparing sales materials, reports, and coordinating follow-ups.
• Overflow Management: Provide expanded phone coverage during peak times, ensuring all client calls are answered promptly when sales representatives are occupied.
• Handle Incoming SMS Messages: Manage and respond to incoming SMS messages from digital campaigns to engage with potential customers.
• Outbound SMS Campaigns: Assist in creating outbound SMS messaging campaigns to engage existing customers and reach new potential customers.

Qualifications:

• Experience: Minimum of 2 years in a sales support or administrative role, preferably within the home services industry.
• Communication Skills: Exceptional verbal and written communication skills, with a customer-focused mindset.
• Organizational Skills: Strong ability to multitask, prioritize, and manage time effectively.
• Technical Proficiency: Familiarity with CRM systems and Microsoft Office Suite.
• Team Player: Ability to collaborate effectively with team members across various departments.
• Problem-Solving: A proactive approach to identifying issues and implementing solutions.
• Preferred Experience: Experience using an outbound dialer is preferred.

Why Join Haven Hub?
At Haven Hub, we are more than just a home service company—we are a family dedicated to creating exceptional home experiences. We offer a collaborative work environment, opportunities for professional growth, and the chance to be part of a team that values innovation and excellence. Join us in our mission to transform houses into homes filled with comfort and joy.

How to Apply:
Interested candidates are invited to submit their resume and a cover letter detailing their relevant experience and explaining why they would be a great fit for the Haven Hub team.

Haven Hub is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.