Key Leader

Base pay range

$18.00/hr - $22.00/hr

• You deliver all areas of the guest experience on the floor: helping the guest with product selection and customization.
• You greet every guest with enthusiasm and introduce guests to the brand concept and ethos.
• You handle all guest issues calmly, with ease and with the guest’s best interest in mind.
• You utilize the Point of Sale system, process payments, refunds/exchanges and issue gift cards.
• You complete daily store walkthroughs, visual merchandising and sell-through assessment.
• Throughout the day, you restock the inventory and maintain visual aesthetic.
• You know the sales goals and strategize with your team on how to hit daily targets.
• You utilize sales techniques and actively sell on the floor.
• You engage in clienteling tactics.
• You complete inventory tasks as assigned: receiving and processing, discrepancy and stock level management through the proper inventory channels.
• You maintain an organized back of house so neatly it could be the front of house.
• You assist in community outreach, events, and trunk shows/pop-ups.
• You maintain a professional and courteous relationship with guests and coworkers that fosters a positive work environment and embraces diversity.
• You aid the management team in the implementation of merchandising and operational standards.
• You have strong time management skills, strategically manage the day-to-day operations of the sales floor, and can prioritize and adapt to daily business needs in the moment, giving feedback and direction when needed.
• You are the manager-on-duty when the Store Manager and Assistant Manager are not present.

• 1-2 years of management experience preferred
• Customer- and team-focused attitude
• Exceptional communication and interpersonal skills; friendly and approachable
• Familiarity with point of sale systems
• Maintain a well-groomed and professional demeanor
• Able to stand for extended periods of time and lift objects up to 25 pounds
• Adaptable; able to multitask in a fast-paced environment
• Open availability; dependable and punctual attendance
• Applicants are a minimum of 18 years of age
• High school diploma or GED preferred; completion of post-secondary education will be considered an asset

Mid-Senior level

Full-time

Other

Retail Apparel and Fashion