Guest Services Team - JOEY Newport

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Join to apply for the Guest Services Team - JOEY Newport Beach role at JOEY Restaurant Group

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This range is provided by JOEY Restaurant Group. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$16.50/hr - $16.50/hr

Wage Scale

$16.50 per hour. This position is eligible for tips.

This position will earn a base hourly rate of $16.50/hour and will be eligible to participate in our company tip pool. Our tip pool distributions fluctuate, and we cannot guarantee a certain distribution. However, on average, employees in this same position may make between $3.00 and $16.00 in tips per hour.

As a member of the Guest Services Team, you are responsible for creating world-class hospitality experiences from the moment our guests enter through our doors. You exude genuine warmth and care and seek opportunities to deliver the unexpected. You treat each guest as a VIP, delivering a highly orchestrated, seamless, and personalized experience that is irresistible and unmistakably JOEY. Our guest service team represents our best & brightest, elevating social awareness and professionalism to unmatched levels.

Duties

• Greet guests warmly and enthusiastically immediately as they enter the restaurant.
• Manage party sizes, reservations, and wait lists to handle guest needs, accurately quote wait times, and maintain the flow of the restaurant.
• Escort guests to their table. Engage them in conversation, explain our online menu accessibility, and pass along any pertinent information that may enhance their experience to their server.
• Answer the telephone in a pleasant manner and respond appropriately to all inquiries.
• Assist with handling takeout orders. Ensure timeliness, accuracy, organization, and payment.
• Thank guests for visiting as they depart the restaurant and inquire about their experience.
• Resolve guest complaints with a sense of urgency, poise, and good judgment. It’s Your Business.
• Complete any assigned opening, side work, and closing duties to set your team up for success. Stock, clean, and organize the guest service stand.
• Reinforce guest identification requirements and age restrictions for alcohol sales in accordance with state law.
• Follow all food and alcohol service and handling safety precautions and procedures.

• 1-3+ years customer service experience (If you have high potential but less experience, we still want to meet you!).
• Must have or be able to obtain valid local and/or state Food Handler and California Responsible Beverage Service certifications.
• Possess a passion for hospitality and a proven track record of creating world-class hospitality experiences.
• Thrive in a dynamic, fast-paced work environment.
• Be able to walk and stand for prolonged periods of time; frequent bending, reaching, and stretching; repetitive manual tasks; and lift and carry up to 50 lbs.

• Successful employees at JOEY are genuine, warm, and caring.
• They value honesty and conduct themselves with integrity.
• They are comfortable providing and receiving feedback to achieve personal growth and performance excellence.
• They are natural problem solvers with an insatiable desire to positively impact individual and team execution.
• They are passionate about quality and professionalism.
• They possess exceptional relationship building and communication skills.
• They encourage healthy and supportive competition within their team.
• They exude confidence, humility, and respect.
• They take pride in presenting a professional…