Head of Business Operations; In-Office

Donor Nexus is a mission-driven company in the fertility space experiencing meaningful growth. We’re looking for a senior, in-office operations leader to partner closely with the CEO to manage day-to-day execution, lead our internal team, and drive growth across key programs including donor embryo, egg bank, and donor recruitment.

This role is ideal for someone who loves execution, people leadership, and turning priorities into action. We are looking for someone who wants real responsibility and ownership inside a growing business.

• You will work closely with the CEO, who remains highly involved in decision-making, priorities, and day-to-day direction.
• This role takes ownership of internal execution and external operational relationships, serving as a key representative of the business with clinics, partners, and other stakeholders, while ensuring the internal team is aligned and executing effectively.
• You will partner with a Chief of Staff, who owns systems, automation, and infrastructure (including CRM, website development, and SaaS tools).
• You will collaborate with a CMO, who owns brand voice, marketing strategy, and external marketing execution.

• Serve as a senior, in-office leader with daily visibility into team activity
• Lead and manage internal employees across departments
• Ensure teams are aligned, communicating effectively, and working toward shared priorities
• Maintain a strong pulse on what’s happening day to day
• Support employees in improving their processes and performance
• Address issues early, clearly, and constructively

• Own day-to-day operational execution
• Improve workflows and processes to increase clarity, efficiency, and follow-through
• Partner with the Chief of Staff to implement, adopt, and reinforce systems and tools
• Help ensure tools like  are actually used effectively by the team
• Drive execution of growth initiatives across donor embryo, egg bank, and donor recruitment
• Help translate CEO priorities into clear action plans with owners and timelines
• Identify operational improvements that unlock growth in key programs

• The CEO has a trusted, in-office partner with a strong pulse on the business
• Employees feel supported, focused, and accountable
• Priorities are clear and progress is visible
• Growth initiatives move forward with consistency and follow-through
• Systems are being used well across the team
• The business feels organized, controlled, and scalable — without losing speed or culture

• 8–15+ years of experience in operations, business operations, or program leadership
• Proven people manager who enjoys leading teams
• Strong executor who can turn direction into action
• Experience scaling programs, processes, or service-based businesses

This is an in-office role (M-TH). We are specifically looking for someone who can be physically present to support the team, provide leadership, and maintain a strong pulse on day-to-day operations.