Learning Manager

Overview

We are growing! Sares Regis Group of Newport Beach, California, is a privately held real estate development, investment and management firm that focuses on commercial properties and multifamily communities in the western U.S. Since its founding in 1993, SRG has developed and acquired more than $7 billion in commercial and residential assets. The company manages a combined portfolio of approximately 25 million square feet of office and industrial space and 42,000 apartment units.

OPPORTUNITY: LEARNING MANAGER (HYBRID)

The Learning Manager plays a key role in strengthening operational excellence across SRG Residential by serving as a subject matter expert in workflow, procedures, property operations, sales, and customer service. This role leads the design and delivery of high‑quality training—whether instructor led, virtual, in person, or web‑based—to support the development of both new and existing employees. Through partnership with leaders, field teams, and Learning Department specialists, the Manager of Learning ensures that training content is accurate, effective, and aligned with operational goals.

In addition to supporting ongoing operations, the Manager of Learning collaborates periodically with the Project Manager of Strategic Initiatives to support the rollout of new technologies, ensuring training and adoption strategies are embedded seamlessly into Learning curriculum for all incoming employees.

The Learning Manager directly supervises the Learning Specialists and fulfills supervisory responsibilities in alignment with company policies and applicable laws. Responsibilities include interviewing, hiring, training, assigning and directing work, evaluating performance, rewarding and disciplining employees, and resolving concerns. Administrative responsibilities include reviewing and approving employee timecards within the timekeeping system, as well as managing requests for time off.

General

• Contributes to the management, policies, and general business operations of SRG Residential.
• Serves as a subject matter expert on workflow, procedures, property operations, sales, and customer service.
• Regularly exercises discretion and independent judgment in carrying out responsibilities.

Training & Facilitation

• Delivers training personally or through facilitators and mentors across multiple modalities, including instructor‑led, classroom, webinar, in person, and web‑based formats for both new and existing employees.
• Develops or oversees the creation and design of instructional materials, such as handouts, job aids, manuals, and digital training content.
• Collaborates on the design, implementation, and delivery of webinars and blended learning programs.
• Partners closely with Regional Managers and Community Managers to identify training needs, ensure alignment with operational goals, and address performance or knowledge gaps at the community level.
• Coordinates and/or delivers training programs that support expanded skill sets required for operational success.
• Works with Learning Specialists to plan and deliver quarterly Sales & Leasing workshops.

Technical

• Develops proficiency in the Learning Management System (LMS) by performing a variety of tasks, including user management, class creation, learning plan review, etc.
• Manages the Learning Department help‑desk ticket queue and Learning email inbox in collaboration with Learning Specialists, ensuring timely and accurate responses.
• Analyzes help‑desk ticket trends to identify training needs, gaps, or systemic issues.
• Maintains current knowledge of major legislative changes affecting the housing industry and incorporates updates into training content as appropriate.
• Collaborates with the Senior Director of Learning on revising and implementing standard operating procedures for both existing operations and new process rollouts.
• Supports the Mentor and Peer Coach program through coordination, tracking, and content updates.
• Supports project rollouts led by the Strategic Initiatives department, including developing training materials, preparing communications for impacted groups, and…