Desktop Support Specialist

Description

• The Desktop Support Specialist is responsible for providing information solutions in hardware, software, and installation support on desktop Personal Computers (PC) and other network computing devices.
• Provides technical expertise to evaluate, install and maintain both hardware and software solutions to accurately meet the needs of our customers on a timely basis.
• Under the supervision of the Desktop Manager, performs a wide range of technical duties assisting with the implementation and support of the client Desktop services.
• Projects an image of professionalism in communication, appearance and conduct.
• Performs other duties as assigned.

• Configures new Personal Computers (PCs) with client standard software and “Standard PC” guides.
• Utilizes imaging software to setup new PCs.
• Updates hardware and notifies appropriate personnel of PC inventory database changes.
• Utilizes available system tools.
• Reimages PC's that are redeployed in organization.
• Ensures that no data from prior users remain on system.
• Inventories all incoming equipment and verify accuracy against purchase orders.
• Reports any discrepancies to the supervisor.
• Builds complex desktop and laptop images.
• Manages appropriate disposal of ewaste materials according to policy.
• Provides customer support for clients standard applications (Desktop Operating Systems, Microsoft Office Suite, including Outlook).
• Refers customers to training available to facilitate problem resolution.
• Troubleshoots and supports desktop hardware to include PCs, monitors, printers, and network computers.
• Collaborates with other Information Support (IS) teams regarding hardware troubleshooting and installation (e.g., cabling, printers).
• Works with PC vendor technical support to resolve hardware issues.
• Configures and provides loaner equipment for customers when resolution is not immediate.
• Works with Service Desk to facilitate warranty repairs and out of warranty repairs by third party vendors.
• Performs Incident Management process as specified.
• Performs tasks associated with evaluation, design, installation, configuration, upgrades, testing, documentation, and expansion for desktop, laptop, management, and operating technologies.
• Performs daily tasks to review generated output and analyze trends from productivity tools and desktop management tools;
  Symantec Endpoint Protection, Dell Data Protection Encryption and Microsoft System Center Configuration Manager (SCCM) server to proactively manage the environment.

• Demonstrated the ability to handle multiple projects at once, with strong organizational skills and minimal supervision.
• Manage daily work problem reports and schedule work requests in a manner that supports the business.
• One to three years previous work experience in technical support position.
• Provide direction and support to team members regarding complex technical problems.
• Mac Operating systems (OSX, IOS for iPhone, iPad, Apple products).

• MICROSOFT SYSTEM CENTER CONFIGURATION MANAGER (SCCM)
• ORGANIZATIONAL SKILLS
• PROBLEM RESOLUTION
• REIMAGING PCS
• IOS
• IPHONE
• PC INVENTORY MANAGEMENT
• TROUBLESHOOTING
• DESKTOP OPERATING SYSTEMS
• MICROSOFT OFFICE SUITE
• OUTLOOK
• MAC OPERATING SYSTEMS
• OSX
• IPAD
• APPLE PRODUCTS
• COLLABORATION
• PC VENDOR TECHNICAL SUPPORT
• WARRANTY REPAIRS
• INCIDENT MANAGEMENT
• DESKTOP MANAGEMENT TOOLS
• SYMANTEC ENDPOINT PROTECTION
• DELL DATA PROTECTION ENCRYPTION

This is a Contract position based out of Newport Beach, CA.

The pay range for this position is $25.00 - $30.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee…