Sr Systems Administrator

Job Description:

Providing for loved ones, planning rewarding retirements, saving enough for whatever lies ahead - our policyholders count on us to be there when it matters most. It's a big ask, but it's one that we have the power to deliver when we work together. We collaborate and innovate - pushing one another to transform not just Pacific Life, but the entire industry for the better.

Why? Because it's the right thing to do. Pacific Life is more than a job, it's a career with purpose. It's a career where you have the support, balance, and resources to make a positive impact on the future - including your own.

We're actively seeking a Senior Systems Administrator to join our enterprise Endpoint Engineering team. It is preferred this role be performed in a Pacific Life office location in Newport Beach, CA or Omaha, NE,.

As a Senior Systems Administrator on the Endpoint Engineering team, you will play a key role in Pacific Life's long-term success by owning and managing endpoint operational support activities and driving initiatives that ensure end-user devices are built, deployed, and managed in a consistent, performant, and secure manner. You will collaborate closely with operations support personnel and endpoint engineers who are passionate about delivering a high-quality experience for our end-user community.

• Partner across the organization to identify, evaluate, and resolve issues related to the client computing environment and endpoint technology solutions.
• Own the successful delivery of operational initiatives that improve the security, reliability, and compliance of the endpoint environment while maintaining an excellent end-user experience.
• Manage the Endpoint Engineering support queue
  , including prioritization, triage, and driving timely resolution of incidents and requests.
• Act as a point of escalation for the Service Desk and Desk Side teams, performing trend analysis and resolving complex or recurring technical issues.
• Develop, refine, and maintain operational metrics
  , key risk indicators (KRIs), and reporting related to endpoint health, compliance, and performance.
• Assist and mentor teammates through knowledge sharing, documentation, and hands‑on guidance.
• Partner closely with Security teams to ensure Endpoint Engineering risk issues are tracked, remediated, and resolved within defined SLAs.

• 4+ years of experience in systems administration with a focus on endpoint engineering and complex client computing issue resolution.
• 4+ years of experience supporting modern endpoint management platforms (e.g., Active Directory, Microsoft Intune, SCCM, Jamf).
• 4+ years of experience in endpoint security, patching, compliance, and risk management practices.
• Strong understanding of Microsoft Modern Workplace concepts and modern endpoint management in cloud and hybrid environments.
• Subject matter expertise in Microsoft systems and desktop technologies across physical and virtual environments, including service ownership within a tiered support model.
• Experience with VDI technologies, SSO, client patching tools, and core networking concepts.
• Proven track record of delivering operational projects in a fast‑paced, multifaceted environment.
• Growth mindset with a passion for continuous learning and improvement.
• Strong communication skills with the ability to deliver clear, concise, and effective messaging.
• Bachelor's degree or equivalent practical experience.

• Deep technical expertise and a demonstrated ability to troubleshoot complex endpoint issues at scale.
• Experience leading or supporting operationally focused projects in client computing environments.
• Hands‑on experience implementing and managing Windows Autopilot and post‑provisioning automation.
• Experience with Windows 365 Cloud PC and/or Azure Virtual Desktop
  .
• Experience managing macOS devices using Jamf and Apple Business Manager or similar platforms.
• Experience developing automation through scripting or code‑based solutions (Power Shell, Python, Bash).

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