Identity Governance Administration Operations Engineer

Job Description:

Providing for loved ones, planning rewarding retirements, saving enough for whatever lies ahead - our policyholders count on us to be there when it matters most. It's a big ask, but it's one that we have the power to deliver when we work together. We collaborate and innovate - pushing one another to transform not just Pacific Life, but the entire industry for the better.

Why? Because it's the right thing to do. Pacific Life is more than a job, it's a career with purpose. It's a career where you have the support, balance, and resources to make a positive impact on the future - including your own.

This role will be based in our Newport Beach office.

• Contribute to a strategy and multi-year plan incorporating all parts of IGA: access requests, lifecycle events, provisioning functions, role-based access, separation of duties, access certifications
• Design, develop and troubleshoot IGA solutions with the ability to provide technical and architectural design documentation, recommendations, specifications, use cases, requirements and test cases
• Eliminate duplicative capabilities where possible, reduce complexities, and leverage enterprise standards and industry best practices
• Establish strong relationships and collaborate with technology partners and business lines to define agreed upon requirements and outcomes
• Conduct user access review campaigns in accordance with various regulatory and compliance needs for systems integrated with IGA platform
• Define best practice and development of troubleshooting processes, methodologies, standards, alerts and reporting from IGA platform(s) to be leveraged for operational monitoring
• Monitor production IGA system issues, resolve outages, and collaborate across IAM team to put redundancy and safeguards in place to prevent future occurrences
• Identify, manage and remediate existing or future risks, issues, and roadblocks for timely delivery
• Partner with internal technical teams ensuring the strategy and roadmaps are well understood while monitoring successful implementation
• Lead change, by acting as change agent, to use skills and expertise to inspire a shared purpose of intent, drive awareness, communications, documentation, and training
• Develop and implement program communications framework and metrics to keep stakeholders, customers, and IAM colleagues well informed
• Assist with regression and integration testing for newly developed enhancements inside of the IGA platform
• Cross-train with other IGA team members to deepen product knowledge and expand product development skills

• 1-3 years Information Security experience, with strong focus in IAM IGA platforms (e.g. SailPoint, Saviynt, Forge Rock, Oracle)
• Strong technical understanding of SailPoint ISC/IIQ product capabilities
• Experience in working with identity lifecycle events/workflows (Joiner, Mover, and Leaver)
• Experience with user access review campaign creation and maintenance
• Proficiency in Java Beanshell, XML, and/or powershell preferred
• Experience with centralized and decentralized IGA models
• Detailed knowledge and experience with automating IGA processes by leveraging out of box capabilities, Robotic Process Automation (RPA), or custom build connectors / APIs.
• Knowledge and experience of Least Privileged Access Modeling, Role Based Access Control, and Separation of Duty
• Experience with Agile methodologies and corresponding Agile based tools
• Proven ability to influence and gain trust at senior management levels in multi-cultural environments
• Ability to manage complex activities simultaneously to shorten timescales
• Ability to demonstrate continuous improvement

• BA/BS in Information Systems, Computer Science or related field
• CISSP, CISM, CISA or other relevant security certifications and knowledge of ISO and NIST security standards preferred

You can be who you are.

We are committed to a culture of diversity and inclusion that embraces the authenticity of all employees, partners and communities. We support all employees to thrive and achieve their fullest potential. What's life like at Pacific Life? Visit

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