Sr Workflow Solution Analyst II

Job Description:

Providing for loved ones, planning rewarding retirements, saving enough for whatever lies ahead – our policyholders count on us to be there when it matters most. It’s a big ask, but it’s one that we have the power to deliver when we work together. We collaborate and innovate – pushing one another to transform not just Pacific Life, but the entire industry for the better.

Why? Because it’s the right thing to do. Pacific Life is more than a job, it’s a career with purpose. It’s a career where you have the support, balance, and resources to make a positive impact on the future – including your own.

We’re actively seeking a talented Workflow Solution Analyst to join our Technology team in Newport Beach, CA; or Omaha, NE. Relocation assistance may be provided.

As a Workflow Solution Analyst
, you’ll move Pacific Life—and your career—forward by analyzing business needs, defining technology requirements, and delivering workflow solutions that drive enterprise-wide digital transformation. You will fill an existing role that sits on a collaborative team within the Technology division. Your colleagues will include Product Owners, Scrum Masters, Developers, and business stakeholders, all working together in an Agile environment to drive innovation and impact.

• Analyze complex business needs and translate them into actionable technology requirements

• Partner with Product Owners to refine and prioritize backlogs, write user stories, and align deliverables with business goals

• Design innovative workflow solutions that leverage platforms such as Appian or similar technologies

• Facilitate cross-functional design sessions to ensure alignment between business needs and technical capabilities

• Collaborate across teams—including Digital Transformation and Technology—on enterprise initiatives

• Support Agile ceremonies such as sprint planning, estimation, retrospectives, and demos

• Lead user acceptance testing (UAT) by identifying scenarios, managing communication, and overseeing execution

• Provide post-implementation production support and act as a liaison between business and technical teams

• Assist in change management activities including stakeholder engagement and adoption planning

• Bachelor's degree in Computer Science, Business, Information Systems, or related field—or equivalent work experience

• Minimum of 5 years of experience in business or systems analysis, preferably in an enterprise IT environment

• Strong analytical and problem-solving skills with a comfort level navigating ambiguity

• Excellent written and verbal communication skills, including the ability to facilitate meetings and communicate technical concepts to business users

• Proven experience in Agile/Scrum environments; familiarity with sprint planning and backlog grooming

• Experience with workflow platforms such as Appian or Pega

• Familiarity with low-code or no-code platforms

• Certifications such as Certified Scrum Master (CSM) or Certified Product Owner (CSPO)

• Experience working on enterprise-level digital transformation initiatives

• Knowledge of Pacific Life’s business operations or the broader insurance/financial services industry

• A curious, innovative mindset with a passion for continuous improvement

• Demonstrated ability to build trust, foster collaboration, and take initiative across teams

You can be who you are.

People come first here. We’re committed to an inclusive workforce. Learn more about how we create a welcoming work environment at  What’s life like at Pacific Life? Visit

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Base Pay Range:

The base pay range noted represents the company’s good faith minimum and maximum range for this role at the time of posting. The actual compensation offered to a candidate will be dependent upon several factors, including but not limited to experience, qualifications and geographic location. Also, most employees are eligible for additional incentive pay.

Your Benefits Start Day 1

Your wellbeing is important to Pacific Life, and we’re committed to providing you with flexible benefits that you can tailor to meet your needs. Whether you are…