Sr Employee Relations Specialist II

Overview

Job Description: Providing for loved ones, planning rewarding retirements, saving enough for whatever lies ahead - our policyholders count on us to be there when it matters most. It's a big ask, but it's one that we have the power to deliver when we work together. We collaborate and innovate - pushing one another to transform not just Pacific Life, but the entire industry for the better.

Why? Because it's the right thing to do. Pacific Life is more than a job, it's a career with purpose. It’s a career where you have the support, balance, and resources to make a positive impact on the future - including your own.

We're actively seeking a talented Senior Employee Relations Specialist to join our People organization. This role will report into our AVP, Employee Relations and will be located in Newport Beach, California. The role has a U.S. case focus but there are learning opportunities to grow international experience.

In this role you will serve as a neutral party to investigate and facilitate the resolution of concerns of employees and managers, involving allegations of unfair treatment, discrimination, harassment and retaliation. The ideal candidate will need to have significant experience operating in a fast-paced and customer service environment and possess a strong skill set.

• Manage a caseload of workplace conict, employee concerns and involuntary terminations, working both autonomously and with others, including HR Business Partners, Legal, key stakeholders, managers and employees.
• Provide guidance and direction to employees, managers and HR Business Partners on all matters related to employee relations.
• Ensure fair and consistent enforcement of policies and practices, company values, and legal compliance and that corrective actions are handled fairly and consistently.
• Use sound judgment, discretion and creative problem-solving approach to conduct investigations and ensure the timely resolution of complex employee relations issues.
• Independently manage assigned casework, bringing investigations to closure timely and thoroughly.
• Maintain high-quality ER documentation to support legal defensibility, trend analysis, and case consistency.
• Drive team priorities and projects with well-dened outcomes.
• Analyze aggregate casework data to identify issue trends and opportunities for proactive issue mitigation and risk reduction
• Support the development of scalable, performance enablement tools such as templates and guidance documents.
• Contribute to the development and refinement of ER policies, SOPs and governance frameworks
• Facilitate ER-related training and capability-building initiatives for managers and internal HR teams

• 5-7 years of progressive Employee Relations or equivalent experience (HR Generalist/HRBP); including significant experience planning, conducting and documenting investigations
• Bachelor's degree in Human Resources, Business Management, or related field required
• Thorough knowledge of local, state and federal employment and labor laws and a sound understanding of compliance in the workplace
• The ability to see situations from all perspectives and work through conlicts and sensitive employment concerns for the best possible outcome for everyone involved
• Strong interpersonal skills and the ability to interact and communicate verbally and in writing effectively with leaders, employees, and key stakeholders
• Strong critical thinking and analytical skills
• Ability to collaborate easily across all organizations at Pacific Life
• Data-driven mindset, including using data to better understand case and organizational insights
• Critical thinking skills and judgment with a growth mindset

Your Benefits Start Day 1

Your wellbeing is important to Pacific Life, and we're committed to providing you with flexible benefits that you can tailor to meet your needs. Whether you are focusing on your physical, financial, emotional, or social wellbeing, we've got you covered.

• Prioritization of your health and well-being including Medical, Dental, Vision, and Wellbeing Reimbursement Account that can be used on yourself or your eligible dependents
• Generous paid time off options including:
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