Front Office Assistant

Overview

We are seeking a dynamic, multi-faceted individual to bridge the gap between our front-office operations and our brand presence. As the Front Office Assistant, you are the first "face" and "voice" of Labryo. You will ensure a seamless, warm experience for patients in the clinic while simultaneously driving our digital and community outreach efforts to grow our Labryo family.

At Labryo Fertility Center, we believe that starting a family is a precious moment and we strive to provide our patients the best care once they make that decision. Our center is focused not just on the success of the patient, but also the patient experience as well. We are building a team to help drive success of our clinic and provide patient centric treatment.

From our unique lab technologies to packages that are designed for the best results for our patients, Labryo Fertility Center is innovative and looking for talent that can match our mission. We empower our patients to achieve their goals and we are looking for top talent to stand behind that mission.

Key Responsibilities

Reception & Patient Coordination (60%)

• The Labryo Welcome:
  Greet patients and visitors with the empathy and warmth that defines our clinic culture.
• Patient Intake:
  Efficiently manage check-ins/check-outs, verify insurance, and collect payments for various treatment cycles (IVF, IUI, Egg Freezing).
• Inquiry Management:
  Act as the first point of contact for new patient inquiries via phone and email, providing high-level information about our services and unique performance-based packages.
• Scheduling:
  Coordinate complex medical appointments, ensuring the clinic flow remains optimized for both patients and our medical team.
• Confidentiality:
  Maintain strict adherence to HIPAA regulations and protect sensitive patient medical records.

Marketing & Community Growth (40%)

• Content Creation:
  Assist in developing engaging content for Labryo’s social media platforms (Instagram, Facebook, Linked In) to showcase our success stories and expert insights.
• Reputation Management:
  Monitor and respond to patient reviews; encourage happy families to share their "graduation" stories.
• Local Outreach:
  Help plan and execute community events, seminars, and "Meet the Expert" sessions in the Newport Beach area.
• Collateral Design:
  Maintain and update in-clinic marketing materials, digital brochures, and patient education packets.
• Internal Branding:
  Work with the clinical team to document "graduation" moments (with patient consent) to celebrate our world-renowned success rates.

• Experience:
  
  1–3 years in a medical front office or high-end hospitality role, plus some experience (or strong interest) in digital marketing/social media management.
• Education:
  
  Bachelor’s degree in Marketing, Communications, Healthcare Administration, or a related field preferred.
• Multilingual
  
  Skills:
  
  Since Labryo serves a global community, proficiency in Mandarin Chinese or Spanish is a significant plus.
• Soft Skills:
  
  Exceptional emotional intelligence and the ability to handle sensitive, emotional conversations with grace.
• Tech Savvy:
  Proficiency with EMR systems (e.g., nAble IVF) and marketing tools (e.g., Canva, Meta Business Suite).

$20 - $30 per hour