Program Manager Population Health: Hoag Clinic Quality Improvement

Overview

The Program Manager for Population Health is responsible for leading, coordinating, and optimizing value‑based care initiatives that improve quality outcomes across Hoag Clinic. This role requires a deep clinical understanding of ambulatory workflows, care management processes, and operational practices to effectively partner with providers, medical assistants, nurses, and operational leaders. The ideal candidate possesses strong expertise in HEDIS measures, CMS value‑based programs, and quality performance methodologies, with the ability to translate complex regulatory requirements into actionable strategies.

• Strong clinical understanding of in-clinic workflows, care coordination processes, and clinic operations
• Demonstrated experience working with HEDIS measures, CMS value‑based programs, and quality performance improvement
• Proven ability to interpret regulatory and payer requirements and translate them into actionable operational strategies
• Experience leading or overseeing teams responsible for medical record retrieval, documentation validation, or gap‑closure support
• Ability to collaborate with operational leaders to assess needs and implement effective tools, workflows, education, and resources
• Ability to monitor performance dashboards, identify trends, and drive data‑informed decision‑making
• Exceptional attention to detail and organizational skills, with the ability to manage multiple high‑priority initiatives simultaneously
• Excellent communication and relationship‑building skills across clinical, operational, and administrative teams
• Experience driving cross‑functional initiatives in a fast‑paced, outcomes‑oriented environment
• Proficiency with population health platforms, EMRs, and quality reporting tools (e.g., Epic, health plan portals, risk & quality)

• Education and Experience
  - Required:
  
  3 to 5 years of experience with application support of physician practice systems
• Bachelor of Science degree in Computer Science, Business, Healthcare or related field or equivalent years of work experience

• Preferred: Certification(s) in Epic Ambulatory modules
• Database administrator experience
• Experience with CMS, HEDIS, Population Health and Quality Improvement programs

License

Required:

N/A

License Preferred: N/A

Certifications

Required:

N/A

Certifications Preferred: N/A

Hoag Memorial Hospital Presbyterian is a nonprofit regional health care delivery network in Orange County, California, consisting of three acute-care hospitals with sixteen urgent care centers, eleven health centers and a network of more than 1,800 physicians, 100 allied health members, 8,000 employees, and 2,000 volunteers. More than 30,000 inpatients and 550,000 outpatients choose Hoag each year.

For over 70 years, Hoag has delivered a level of personalized care that is unsurpassed among Orange County’s health care providers. Since 1952, Hoag has served the local communities and continues its mission to provide the highest quality health care services through the core strategies of quality and service, people, physician partnerships, strategic growth, financial stewardship, community benefit and philanthropy.

Hoag offers a comprehensive blend of health care services including six institutes providing specialized care in the areas of cancer, heart and vascular, neurosciences, women s health, orthopedics, and digestive health through our institutes.

Hoag was the highest ranked hospital in Orange County in the  U.S. News & World Report, the only Orange County hospital ranked in the top 10 for California. The organization was ranked the #5 hospital in the Los Angeles Metro Area and the #10 hospital in California.

To learn more about Hoag’s awards and accreditations, visit: https://(Use the "Apply for this Job" box below). .

Hoag is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. Hoag is committed to the principle of equal employment opportunity for all employees and providing employees with a work environment free of discrimination and harassment. Hoag hires a diverse group of people in a manner that allows them to reach their full potential in the pursuit of organizational objectives.