Patient Care Liaison; MA​/Triage

At Newport Orthopedic Institute, we take pride in bringing motion back to the lives of the patients we serve. As a subsidiary of Innovative Health Management Partner, the largest coastal orthopedic specialty group in Orange County, NOI has established a remarkable track record of innovation and medical care that enables our providers to improve the lives of our patients. Our facilities are located in Newport Beach, Huntington Beach, and Irvine.

With NOI, you are given the opportunities and challenges you desire to embrace your potential and achieve your personal best every day. What you’ll find here is something special – it’s purposeful work done with a shared sense of community that brings us all together. We are a growing organization and have immediate openings for eager and driven professionals. Come join our world-class team of Board-Certified Physicians and professionals in Newport Beach.

The Patient Care Liaison is responsible for answering and addressing all incoming calls to the Patient Care phone line. Similar to a nurse advice line, the Patient Care Liaison will respond to requests for information from patients and physicians relating to exams or procedures, in addition to reaching out to pharmacies and workers compensation adjusters and completing forms and paperwork as requested.

Previous experience in medical assisting or orthopedics preferred. Individual must be articulate, possessing the ability to prioritize multiple tasks, to pay attention to detail, and to work both independently and within a team to achieve company objectives.

RESPONSIBILITIES:

• Answers the telephone pleasantly, and within three rings as often as possible.
• Answers general questions about patient care, prescriptions, and treatment.
• Routes emergency calls to appropriate Physician, according to protocol.
• Communicates essential information to callers according to protocol taking care to protect the privacy of physicians.
• Scans documents received via US mail into Touch Chart. Files documents, as required.
• Documents patient encounters in notes field of Touch Chart.
• Maintains patient confidentiality; complies with HIPAA and compliance guidelines established by the practice.
• Completes all other duties as assigned.
• Consistently meets all Productivity Standards/Goals.

Productivity Standards

• Number of calls taken per hour
• Amount of time on “Not Ready” status
• Accuracy and completeness of messages
• Accuracy of notes posted in Touch Chart

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

QUALIFICATIONS:

• High School degree required.
• CMA Certificate preferred.
• Training in Orthopedics preferred.
• CPR Certification preferred.
• Working knowledge of managed care basics.
• Patient, empathetic, and compassionate.
• Ability to multi-task and work in a fast-paced environment while maintaining a positive attitude.
• Must demonstrate consistent professional conduct and meticulous attention to detail.
• Good judgement and decision-making skills.
• Ability to maintain composure under difficult situations.

Typical Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Position requires prolonged sitting, some bending, stooping, and stretching. Good eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator, and other office equipment is also required. Employee must have normal range of hearing and eyesight to record, prepare, and communicate appropriate reports.

Typical Working Conditions

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Normal office environment. Position can be stressful during times of high call volume.

Pay Range: $20-24

Equal Opportunity Employer