Patient Engagement Specialist; MA​/Triage

Pay Competitive

Location Newport Beach/California

Employment type

Full-Time

• Req#: PATIE
  001286

At Newport Orthopedic Institute, we take pride in bringing motion back to the lives of the patients we serve. As a subsidiary of Innovative Health Management Partner, the largest coastal orthopedic specialty group in Orange County, NOI has established a remarkable track record of innovation and medical care that enables our providers to improve the lives of our patients. Our facilities are located in Newport Beach, Huntington Beach, and Irvine.

With NOI, you are given the opportunities and challenges you desire to embrace your potential and achieve your personal best every day. What you’ll find here is something special – it’s purposeful work done with a shared sense of community that brings us all together. We are a growing organization and have immediate openings for eager and driven professionals. Come join our world-class team of Board-Certified Physicians and professionals in Newport Beach.

The Patient Engagement Specialist has a background in medical assisting and draws upon their clinical knowledge to work directly with patients in developing, implementing, and monitoring virtual programs on the Get Well Network to support their care. This role requires the use of analytical and communication skills to educate patients, advocating for the use of the Get Well Network to increase the effectiveness of care delivered by our facility.

This individual must possess an understanding of the differing socio-cultural and health perspectives of each patient to effectively enroll patients into the network and to monitor how patients can best use the network to improve their self-care.

RESPONSIBILITIES:

• The Patient Engagement Specialist will be able to draw upon prior medical assisting or back office clinical experience to assist patients in their pre- and post-care to:
• Assess patient interest in technology and their ability to use devices to access their patient portal
• Assist patient in portal enrollment, educating the patient on portal features and how to navigate them
• Assist patient with installing apps (patient portal, remote patient monitoring, etc.) on their device(s)
• Assist patient in using prescribed remote monitoring devices and related software
• Troubleshoot patient ability to utilize patient portal, remote monitoring devices, and related software
• Utilize technology/software to conduct satisfaction surveys and enter data

General Duties:

• Draw upon prior experience in medical assisting to communicate patient care instructions in a verbal or written manner.
• Observe and comply with all EHR Program and IHMP policies and procedures including patient privacy and confidentiality, computer security and access controls, and appropriate conduct befitting a healthcare employee when engaging with patients, families, staff, and vendors
• Identify opportunities and risks and provide associated recommendations to EHR IT Director in a timely manner
• Create and maintain timely documentation of work activities and workflows; and prepare written summaries of the status of patient engagement on a monthly basis
• Demonstrate professional standards in documentation and communication with patients and coworkers; apply effective strategies to avoid conflict with workplace staff and patients and employ constructive methods to resolve conflicts should they arise
• Clearly articulate problems, issues, and potential solutions to IHMP administration and EHR Team members in a timely manner
• Demonstrate ability to balance multiple work streams and associated complexity while achieving program goals
• Seek assistance as needed
• Other duties as assigned

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

QUALIFICATIONS REQUIREMENTS:

• Prior experience in medical assisting or equivalent position required
• Knowledge of basic computer/technology skills—download and troubleshoot apps, create emails, cell phone and/or computer setup/functioning,…