Front Office Assistant: Hoag Medical Group

Overview

Primary Duties and Responsibilities and related front office operations support patient care activities, ensuring even patient flow and continuous communication within the department, referring physician offices and organization staff. Interacts with patients, family members or surrogate decision makers, and the public courteously and according to established standards. Greets visitors and answers telephones. May collect Copays, close the Cash Drawer and prepare Month End deposits.

Collects initial demographic and clinical patient information and accurately enters it into the medical record. Compiles and prepares charts. Assists with coordination and execution of patient scheduling including confirmations, cancellations and rescheduling. Follows through with prompt communication of schedule changes to all appropriate locations and individuals including clinical staff/supervisors. Maintains accurate information and utilizes various software, including department specific programs, to schedule, enter charges, find and scan documents, and accurately enter patient information.

Ensures the patient chart has all the required paperwork prior to the patient’s procedure. As directed by medical staff orders patient tests to be performed as needed during patient stay. The position may work in various departments as needed. Assist clinical staff as needed with patients and family members. Always maintains patient confidentiality. Participates in the continuous quality improvement process.

Performs other duties as assigned.

• Greets visitors and answers telephones; may collect copays, close the cash drawer and prepare month end deposits.
• Collects initial demographic and clinical patient information and enters it into the medical record.
• Compiles and prepares charts.
• Assists with coordination and execution of patient scheduling (confirmations, cancellations and rescheduling) and communicates schedule changes to all appropriate locations and individuals.
• Maintains accurate information and uses department software to schedule, enter charges, find and scan documents, and accurately enter patient information.
• Ensures the patient chart has all required paperwork prior to the patient’s procedure.
• Orders patient tests as directed by medical staff as needed during patient stay.
• May work in various departments as needed and assist clinical staff as needed with patients and family members.
• Maintains patient confidentiality and participates in continuous quality improvement.
• Performs other duties as assigned.

• High School Graduate or equivalent education and experience required
• Knowledge of Microsoft Office Suite, including Outlook, Word, Excel, required
• Clerical experience to include filing, calculator, and telephone skills required
• Typing skills of minimum 35 WPM required
• Minimum one (1) year medical front office or equivalent administrative experience required
• Working knowledge of medical terminology required
• Two years medical front office experience preferred
• Experience with in an acute healthcare system environment preferred
• Knowledge of healthcare database systems preferred
• Understanding of insurance procedures preferred
• Bachelor’s degree in healthcare-related field preferred

• HMG - BLS Certification obtained within 90 days of hire

• BLS Certification

Hoag Memorial Hospital Presbyterian is a nonprofit regional health care delivery network in Orange County, California, consisting of three acute-care hospitals with sixteen urgent care centers, eleven health centers and a network of more than 1,800 physicians, 100 allied health members, 8,000 employees, and 2,000 volunteers. More than 30,000 inpatients and 550,000 outpatients choose Hoag each year. For over 70 years, Hoag has delivered a level of personalized care that is unsurpassed among Orange County’s health care providers.

Since 1952, Hoag has served the local communities and continues its mission to provide the highest quality health care services through the core strategies of quality and service, people, physician partnerships, strategic growth, financial stewardship, community benefit and…