Outpatient Care Coordinator: Municipal Programs

Overview

This role requires 3-5 years of Medical Assistant experience.

The Outpatient Care Coordinator assists with scheduling tests and treatments, including the coordination of multiple appointments amongst several different departments, programs and specialties. The responsibilities include insurance verification, assisting with the pre-authorization process, and acting as a liaison between the pre-authorization team, physician office and patient. The Care Coordinator provides updates to the patient and doctors on timing and status of the authorizations, as delays or insurance denial of a pre-authorization could impact the patient’s health and/or testing and treatment options.

Once the pre-authorization is complete and the appointments are scheduled, the Care Coordinator provides the patient with an itinerary when possible. Assists with referrals as requested. Links family/patient to resources as needed. Performs other duties as assigned.

Education and Experience

• High School diploma or equivalent with 2+ years of patient access or related healthcare experience
• Must possess strong knowledge in hospital scheduling, registration and insurance verification processes

• 2-3 years hospital or outpatient based patient care coordination experience (Medical Assistant)
• Knowledge and understanding of patients benefits, plan coverage and claim responsibility

Hoag Memorial Hospital Presbyterian is a nonprofit regional health care delivery network in Orange County, California, consisting of three acute-care hospitals with sixteen urgent care centers, eleven health centers and a network of more than 1,800 physicians, 100 allied health members, 8,000 employees, and 2,000 volunteers. More than 30,000 inpatients and 550,000 outpatients choose Hoag each year. For over 70 years, Hoag has delivered a level of personalized care that is unsurpassed among Orange County’s health care providers.

Since 1952, Hoag has served the local communities and continues its mission to provide the highest quality health care services through the core strategies of quality and service, people, physician partnerships, strategic growth, financial stewardship, community benefit and philanthropy. Hoag offers a comprehensive blend of health care services including six institutes providing specialized care in cancer, heart and vascular, neurosciences, women’s health, orthopedics, and digestive health through our institutes.

Hoag was the highest ranked hospital in Orange County in the  U.S. News & World Report. The organization was ranked the #5 hospital in the Los Angeles Metro Area and the #10 hospital in California. To learn more about Hoag’s awards and accreditations, visit: https://(Use the "Apply for this Job" box below). Hoag is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. Hoag is committed to the principle of equal employment opportunity for all employees and providing employees with a work environment free of discrimination and harassment.

Hoag hires a diverse group of people in a manner that allows them to reach their full potential in the pursuit of organizational objectives.