Medical Front Desk

The Medical Front Desk Receptionist is the first point of contact for patients and visitors, playing a key role in creating a positive patient experience. This position is responsible for managing front desk operations, including patient check-in/check-out, appointment scheduling, insurance verification, and providing general administrative support to ensure smooth clinic operations.

• Greet patients and visitors in a professional and friendly manner

• Check patients in and out for appointments, ensuring all forms and documentation are completed

• Schedule, confirm, and reschedule appointments using the practice’s scheduling system

• Verify insurance eligibility and obtain necessary authorizations or referrals

• Collect and process co-pays, deductibles, and outstanding balances

• Answer incoming calls, route messages, and respond to inquiries promptly and courteously

• Maintain patient confidentiality and comply with HIPAA regulations

• Manage front office inventory and keep the reception area clean and organized

• Communicate effectively with medical staff and support coordination of patient care

• Assist with administrative tasks such as data entry, filing, and faxing as needed

• High school diploma or equivalent required

• 1+ year of experience in a medical office or customer service role preferred

• Knowledge of insurance plans (PPO, HMO, Medicare, etc.) and medical terminology a plus

• Proficiency in electronic medical record (EMR) systems preferred

• Strong communication, organization, and multitasking skills

• Ability to remain calm and professional in a fast-paced environment

• Bilingual (Spanish/English) is preferred