Sr Real Estate Portfolio Operations Analyst

Job Description:

Providing for loved ones, planning rewarding retirements, saving enough for whatever lies ahead – our policyholders count on us to be there when it matters most. It’s a big ask, but it’s one that we have the power to deliver when we work together. We collaborate and innovate – pushing one another to transform not just Pacific Life, but the entire industry for the better.

Why? Because it’s the right thing to do. Pacific Life is more than a job, it’s a career with purpose. It’s a career where you have the support, balance, and resources to make a positive impact on the future – including your own.

We’re actively seeking a talented Sr RE Portfolio Operations Analyst to join our Mortgage Loan Debt Portfolio Operations team in Newport Beach, CA.

As a Sr RE Portfolio Operations Analyst, you’ll move Pacific Life, and your career, forward by overseeing escrow reserve and tax administration functions for the Commercial Mortgage Portfolio of Real Estate Investments.

• Review and interpret escrow/reserve related provisions of individual loan documents.
• Set‑up insurance, capital, replacement, seasonality, debt service and other reserve/impound accounts in mortgage loan system.
• Analyze and approve documents and supporting data provided by borrowers for release of funds from escrow/reserve accounts. Coordinate property inspections where necessary. Vendor oversight as applicable.
• Analyze accounts periodically according to procedures and loan documents and adjust constants as necessary.
• Audit reserves annually or as required in loan documents.
• Update and maintain Tickler information for assigned portfolio.
• Provide draw procedures and draft certifications, as required.
• Coordinate payment of third‑party invoices.
• Review and monitor upcoming loan maturity dates, financial performance and loan status codes.

• Set‑up taxing authorities, due dates and tax events in mortgage loan system.
• Coordinate set‑up of new loans with tax service provider.
• Monitoring of payment due dates.
• Process payments to service provider to ensure property taxes are paid prior to the due date.
• Audit escrow accounts to ensure monthly impound amounts are appropriate and that the accounts are not over-funded/underfunded.
• External communication with service providers, taxing authorities, borrowers and borrower representatives.

• 5 years’ experience in commercial mortgage loan servicing operations including escrow administration and property tax administration.
• 4‑year college degree, with emphasis in Accounting/Finance/Business/Real Estate, or equivalent experience.
• Extensive user experience with one (or more) of three leading mortgage loan servicing/accounting systems used within the industry.
• Excellent customer service skills.
• Detail oriented, analytical, and organizational skills.
• Strong verbal and written communication skills.

People come first here. We’re committed to an inclusive workforce. Learn more about how we create a welcoming work environment at  What’s life like at Pacific Life? Visit

The base pay range noted represents the company’s good faith minimum and maximum range for this role at the time of posting. The actual compensation offered to a candidate will be dependent upon several factors, including but not limited to experience, qualifications and geographic location. Also, most employees are eligible for additional incentive pay.

$91,350.00 - $

• Prioritization of your health and well‑being including Medical, Dental, Vision, and Well‑being Reimbursement Account that can be used on yourself or your eligible dependents.
• Generous paid time off options including Paid Time Off, Holiday Schedules, and Financial Planning Time Off.
• Paid Parental Leave and Adoption Assistance Program.
• Competitive 401k savings plan with company match and an additional contribution regardless of participation.

Pacific Life Insurance Company is an Equal Opportunity /Affirmative Action Employer, M/F/D/V. If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact a Human Resources Representative at Pacific Life Insurance Company.