Front Office Agent

Overview

Front Office associates are the first and last to meet our guests and we need to make a great impression. Hyatt Regency John Wayne Airport Newport Beach is looking for associates that will deliver that great impression. Associates are responsible for the guest registration process and hotel communication. Other duties include processing forms of payment and responding to guest inquires. This important role is responsible and has a direct impact for creating the guest experience.

If you have great communication skills and love customer service then we would like to hear from you.

• Handle guest registration and hotel communications to create a positive guest experience.
• Process forms of payment and manage related front desk tasks.
• Respond to guest inquiries in a timely and professional manner.

• Must be available to work varying shifts including weekends and holidays
• Must be proficient in computers (Opera, Colleague Advantage, Microsoft Office, etc.)
• Previous experience with Opera and Colleague Advantage is an asset
• Excellent verbal and written communication skills
• Previous customer service experience
• Ability to adapt and work in a diverse culture and environment
• Ability to make quick and efficient decisions
• Knowledge of a second language is an asset
• Guest Reservations assistance required

Hyatt Regency John Wayne Airport Newport Beach is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.

Compensation: Commiserate with Experience Level