Client Response Specialist - Personal Injury Firm

Job Description

Are you a charismatic, results-driven professional with a passion for helping others? Do you thrive in fast-paced environments and love being the first point of contact in a high-volume setting? If so, we’d love to meet you!

We’re a rapidly growing Personal Injury Law Firm seeking a Bilingual Intake Call Center Representative to join our high-performing team in Newport Beach
. This role is ideal for someone who excels in communication, is detail-oriented, and enjoys helping people navigate difficult moments with empathy and professionalism.

This position is full time, on-site with a flex schedule, requiring occasional weekend shifts.

• 10:00 AM – 7:00 PM
• 11:00 AM – 8:00 PM
• 12:00 PM – 9:00 PM
• 1:00 PM – 10:00 PM

• Serve as the first point of contact for potential clients via phone, email, and online inquiries
• Conduct initial consultations to assess case eligibility based on firm criteria
• Accurately collect and document sensitive client information in our case management system
• Provide clear, compassionate communication and address questions about our services
• Support marketing efforts through follow-ups and lead tracking
• Assist with general administrative tasks as needed
• Maintain strict confidentiality and adhere to ethical standards

• Bilingual in Spanish is a strong plus
• Experience in a high-volume call center or customer-facing role (sales, hospitality, or legal intake preferred)
• Excellent verbal and written communication skills
• Strong phone etiquette and interpersonal skills
• Ability to multitask, prioritize, and meet deadlines in a fast-paced environment
• High attention to detail and organizational skills
• Positive attitude, strong work ethic, and a team-oriented mindset
• Availability for morning, evening, and weekend shifts

• Ability to work in a standard office setting with regular use of computers and phones
• Must be able to sit for extended periods, occasionally stand, walk, bend, or lift up to 25 lbs
• Manual dexterity to operate office equipment and input data efficiently

• This position is sales-driven and performance-based. It offers a base salary ranging from $23 to $28 per hour, with the potential to earn additional income through bonuses.
• Full benefits package including medical, dental, and vision insurance
• Paid holidays and PTO
• 401(k) with employer match
• A collaborative, mission-driven team environment with growth opportunities

If you're ready to be part of a purpose-driven team and help clients when they need it most,
apply today
—we can’t wait to connect with you!

Sweet James is a renowned law firm dedicated to providing exceptional legal services. Our team is driven by a commitment to excellence, client satisfaction, and continuous improvement. Joining Sweet James means becoming part of a dynamic and collaborative work environment where your skills and contributions are valued and where there are endless opportunities for growth if you invest in your self growth.