Studio General Sales Manager

Benefits:

Bonus based on performance

Employee discounts

Wellness resources

COMPANY DESCRIPTION

Pause Studio is a modern recovery brand built to restore the human condition. Using cutting-edge technologies and age-old healing principles, Pause offers a place to relax, recharge, renew and ultimately resume life in a clearer, happier, healthier state of mind. Pause offers a wide array of science-backed wellness services such as flotation therapy, infrared sauna therapy, cold plunge, cryotherapy, LED light therapy, compression therapy, and IV vitamin infusion (drip) therapy – all designed to optimize rest and recovery, reduce stress, increase immunity, and promote self-care.

Pause is redefining the spa industry and providing a space that is needed more than ever today.

SUMMARY/OBJECTIVE

The Studio Sales Manager oversees sales, customer experience, and service with the goal of meeting company expectations. Performance must yield a professional, warm, compassionate, client-first culture that emphasizes innovation, empowerment, quality, productivity, high standards and goal acquisition. Confidently and effectively, the Studio Manager ensures all aspects of the Club operate in accordance with standards set forth by Pause as the top-of-category brand, ultimately resulting in a difference making experience for both Clients and Team Members.

ESSENTIAL DUTIES & RESPONSIBILITIES:

· Demonstrate, embrace, exhibit decisions and behavior that embody Pause and the Pause Vision, Mission and Core Values.

· B2B outreach for partnerships, events, wellness programs, and corporate wellness programs

· Networking at local events which may include evenings and weekends

· Perform job duties in compliance with policies and procedures outlined in the Pause team member Handbook and Operating Manual.

· Meet objectives of the Pause Studio business plan including, but not limited to, increase in gross revenue, client satisfaction and engagement, team member performance, operational cost-efficiency; as well as ongoing review of revenue, and setting corrective plans when necessary.

· Work community sales events and train wellness associates as needed

· Review Weekly dashboard, sales stats, lead log, appointments, and sources and adjust as needed to meet financial expectations.

· Knowledgeable of all Pause services, products, features, and benefits; able to articulate knowledge and sell with a friendly, sales-through-service philosophy.

· Help with social media posting as needed

· Ensure that studio operates at the highest standards of quality and safety, optimizing customer experience

· Recruit, hire, train, coach, motivate and retain the highest quality team members; follow company standards and practices to create highly engaged team members.

· Ensure the flow of communication is uninterrupted at the studio by hosting regular team meetings, sending memos, and other forms of personal communication.

· Review Incident Reports, follow up with Member/Team Member, and correct any performance or operational issues as appropriate.

· Always maintain a “photo-ready” studio; ensure the Studio scent is always pleasant; conduct cleaning walk throughs at least three times a day setting expectations for improvement as well as giving recognition for good performance.

· Assist with special projects, events and promotions as needed.

· Miscellaneous duties as assigned.

REQUIRED

EDUCATION AND EXPERIENCE:

· College graduate

· Three years of sales management experience

· 5 years of Sales experience

· One year of experience in health, wellness, fitness or related industry

ESSENTIAL SKILLS

· High aptitude in problem solving and delivering efficient solutions

· Excellent communication skills

· Highly organized and able to multi-task under time constraints

· Time management

· Strong customer service and troubleshooting skills

· Strong leadership skills

COMPETENCIES

· Passionate about health and wellness

· Quality and Client Focus:
Continuously looking for ways to simplify and improve work processes to achieve better results. Considering client needs when setting priorities. Determining the real needs of all guests by asking the right questions, listening, and confirming before acting.…