Operations Strategic Enablement Director

Operations Strategic Enablement Director

• Translate executive vision into operational plans for Annuity New business and Operations.
• Establish governance for tracking progress against strategic objectives.
• Provide analytical and operational support for special initiatives, including solving critical business impact events (e.g. multi‑life business process break‑downs), process optimization, and performance improvement efforts.
• Track special initiatives, ensuring milestones are met and adjusting plans as needed.
• Act as a thought partner to the SVP, anticipating needs, identifying risks, and providing data‑driven insights and recommendations.
• Create and manage an operations communication and leadership engagement calendar to ensure critical messages are communicated and cascaded in a timely and effective manner.

• Lead and coordinate division‑wide projects and initiatives that span multiple business units, ensuring alignment, accountability, and timely execution.
• Ad hoc leadership priorities:
  Take on confidential or cross‑functional projects that require discretion and agility. Collaborate closely with leaders across Operations, Compliance, finance, Distribution, and Product to support ad hoc initiatives.
• Develop project plans, monitor milestones, and communicate outcomes to senior stakeholders.

• Design and govern an enterprise‑aligned communication framework to cascade key messages, department goals, and informational updates that ensure clarity, consistency, and cultural reinforcement across Operations.
• Support the SVP in preparing and delivering executive presentations, town halls, and communications to ensure alignment with enterprise priorities.
• Partner with Corporate Communications and HR to maintain consistent messaging that reflects the company’s mission, culture, and values.
• Coordinate rapid response teams and ensure clear communication during incidents.
• Plays a key role alongside the SVP in crisis management. Step in to manage urgent issues or escalations when required.
• Recognition programs:
  Support or coordinate efforts to celebrate wins and reinforce values.

• Support senior leadership team meetings — including agenda setting, content development, and follow‑up on decisions and actions.
• Organize monthly business reviews ensuring a formalized process to review and communicate our performance against our annual goals, budgets and KPIs.
• Collaborate with SMS to Research and compare best practices across industries to inform strategy.
• Own and lead the annual Operations budget planning and forecasting process in partnership with Finance, ensuring alignment with enterprise priorities and operational strategies.
• 8–12 years of experience in operations management, business strategy, consulting, or chief of staff‑type roles, ideally within financial services or insurance.
• Deep understanding of life insurance and annuity products, operations, and regulatory environment. A special emphasis on Pacific Life’s Life Insurance practice required.
• Demonstrated ability to manage complex, cross‑functional initiatives and to operate effectively at both strategic and tactical levels.
• Exceptional organizational, communication, and relationship‑building skills.
• Strong executive presence, sound judgment, and discretion in handling confidential matters.

Every person in our global team is valued for the unique qualities they bring to our business and we seek to build their expertise and support their individual ambitions at every step. Of course, we take our work seriously and we know our team can operate under great pressure. We work hard and thrive on achievement, but we also know how to have fun and relax too.

We regularly host a range of team building days to strengthen our team's connection with each other and reflect on their successes.

Providing employees with a healthy work‑life balance is very important to our culture. We have a wide range of employee benefits and we host regular social activities and well‑being initiatives. We are also committed to…