Community Associate, Retail

354 Newnan Crossing Bypass
2nd Floor
30265 Newnan
Georgia, United States of America

The world of work is changing. Short commutes, flexibility, and convenience are the minimum standards employees want when it comes to how they want to work. At IWG we lead the way with the world’s largest workspace network in 120 countries, enabling customers to work from wherever they want. Join us to bring more freedom to people and businesses, expand our network, and enjoy a great work‑life balance and competitive benefits.

As a Community Associate, you’ll work closely with new and existing customers across a variety of industries to create and maintain a vibrant community within your center, handling all administrative and support needs so customers can focus on running their business.

You arrive a few minutes before opening to prepare the center and address any missed items. Throughout the day you assist customers with WiFi codes, package notifications, meeting room directions, projector setup, and service requests. You manage the service portal tickets, ensure accurate invoicing, and handle mail. Regular coffee breaks give you a quiet moment. In the afternoon you support printing, invoices, and temperature adjustments, and collaborate with the Community Manager to prepare the next week’s networking event.

You create and distribute e‑invites, print posters, and share information with prospects. At day’s end you facilitate meetings and close out the space.

We’re looking for someone who can manage multiple tasks while providing excellent customer service. You also need to be:

• A good communicator who builds strong relationships and empathizes with customers (ideally 1+ year of customer service experience)
• Happy taking ownership of problems and finding solutions
• Positive, enthusiastic, and able to adapt in fast‑changing situations
• Experience and confidence using MS Office and basic IT equipment
• Legally eligible to work in the U.S. and at least 18 years old

On top of a competitive total compensation package, you’ll enjoy:

• Work‑life balance (no standard nights/weekends)
• Generous paid time off plans (sick and vacation)
• 11 paid company holidays per calendar year (plus PTO)
• Competitive 401(k) program with company match
• Affordable comprehensive health care for all full‑time team members (some plan options for part‑time)
• A quarterly bonus plan, plus an hourly rate of $17.85
• A bright and inspiring work environment
• Training and development opportunities aligned with career paths
• Professional workplace community (business casual attire required)

All qualified applicants will receive consideration for employment without regard to age, race, color, religion, disability, sex, sexual orientation, gender identity, military or veteran status, national origin or any other protected characteristic.