Calibration Lab Service Coordinator

CALIBRATION LAB SERVICE COORDINATOR

Join Yokogawa as a Calibration Lab Service Coordinator and contribute to shaping a better future for our planet through supporting the energy transition, (bio) technology, artificial intelligence, and industrial cybersecurity.

Yokogawa, award winner for “Best Asset Monitoring Technology” and “Best Digital Twin Technology” at the HP Awards, is a leading provider of industrial automation, test and measurement, information systems, and industrial services across several industries.

Our aim is to shape a better future for our planet by supporting the energy transition, (bio) technology, artificial intelligence, industrial cybersecurity, and more. We are committed to the United Nations sustainable development goals by utilizing our ability to measure and connect.

Our 18,000 employees work in over 60 countries with one corporate mission—to “co‑innovate tomorrow”. We are looking for dynamic colleagues who share our passion for technology and care for our planet. In return, we offer excellent career opportunities to grow in a truly global culture where respect, value creation, collaboration, integrity, and gratitude are highly valued and exhibited in everything we do.

• Receive new products and customer returned units for calibration.
• Prepare and ship units back to customers or external vendors as required.
• Verify paperwork, serial numbers, and documentation accuracy for all incoming and outgoing items.

• Print and issue calibration certificates and calibration stickers.
• Ensure all documentation meets company, ISO, and customer requirements.
• Upload, file, and maintain calibration reports and records.
• Process all Calibration Lab return authorizations (RA) to and through the Cal Lab and Service Departments.

• Reach out to external calibration vendors for quotes and lead times.
• Coordinate shipments and communication with third‑party calibration service providers.
• Track vendor performance and escalate delays when needed.
• Communicate with vendors to ensure correct services are performed.

• Maintain accurate and up‑to‑date information in METTEAM and Service Central.
• Enter calibration results, update asset information, and close work orders as required.
• Monitor system accuracy and report discrepancies.

• Communicate daily with internal personnel regarding job status, priorities, and special requests.
• Provide updates to external customers regarding calibration progress, lead time, and shipping status.
• Coordinate efforts of calibration and repair activities with technicians to properly expedite all products.
• Manage time effectively to ensure smooth and organized process in RA resolution.
• Assist with resolving customer issues related to calibration documentation or RMA processing.
• Support the objective of “Total Customer Satisfaction” and function as a team member in supporting the goals of the M&C Division.

• Ability to lift up to 60 lbs.
• Ability to stand, walk, and handle instruments for extended periods.
• Good mechanical dexterity.
• Team‑oriented individual dedicated to customer satisfaction.
• Ability to work well with group associates and other company personnel.
• Well organized and self‑starter.
• Ability to multitask in a fast‑paced environment and manage shifting priorities.
• Strong attention to detail and ability to maintain accurate records.
• Ability to communicate well in both oral and written media.
• Strong customer service mindset and professional demeanor.

• High school diploma or GED.
• 2 years’ experience in the handling and documentation of technical equipment.
• 2 years’ experience in a manufacturing environment related to shipping and receiving.
• 1 year of administrative experience, including Microsoft Office.
• 1 year of experience using databases and software systems in a manufacturing environment.

• Technical or associate degree.
• Knowledge of ISO
  17025 Certification.
• Experience with METTEAM and Service Central software system.
• Experience using SAP.
• Basic understanding of calibration processes.