Production Supervisor

BFM Foundation Canada is a national Christian organization with over 50 Mission Thrift Stores across the country. The net revenue from all Mission Thrift Stores is devoted to the Joint Ministry of BFM Foundation Canada and Bible League Canada (BLC). These funds are used to establish adult and children’s literacy programs, church planter training, and distribute Bibles in many places around the world.

The stores are operated primarily by dedicated volunteers.

You have a passion for thrift. You are motivated, looking for a role with a purpose, and have a desire to make a difference in your local community. You want to serve through retail and recycling. You want to further your career in retail. You like to have fun at work.

The Production Supervisor plays a vital role in the effective operation of Mission Thrift Store Newmarket, overseeing the back processing workroom to ensure that donations are effectively prepared for the sales floor. This position is responsible for processing raw donations, evaluating products, and assigning fair market prices. Reporting to the Store Manager, and working closely with the Retail Supervisor and Receiver, this role ensures that incoming goods are handled efficiently and moved promptly to the sales floor through the coordinated efforts of staff and volunteers.

The Production Supervisor plays a key role in maximizing product flow from donation to floor placement, and calls for knowledge of inventory control, pricing, delegation, and separation of duties, as well as the promotion of health, safety, and cleanliness throughout the store. An understanding of thrift store customers is essential, along with the ability to motivate volunteers to deliver exceptional service.

The Production Supervisor reports to and works in partnership with the Store Manager.

• Supervise and support volunteers in the processing workroom, delegating tasks and ensuring that daily goals are met with efficiency and excellence.
• Maintain a clean, safe, and organized donation and production area that allows for easy product accessibility and an orderly workflow.
• Monitor donated items and ensure that products are sorted, priced, and prepared for the sales floor in a timely and efficient manner.
• Coordinate furniture pick‑ups and deliveries, including truck rentals and all logistics.
• Communicate clearly and effectively with volunteers and staff to foster a positive and collaborative work environment.
• Assist in training, guiding, coaching, mentoring, and motivating volunteers to develop skills and confidence in their respective roles.
• Model an excellent work ethic by promoting cleanliness, order, and adherence to safety standards throughout the processing area.
• Work with the Store Manager, Retail Supervisor, Volunteer and Community Coordinator, and Receiver to develop and implement an annual evaluation of the processing area to identify needs, challenges, and opportunities for improvement.
• Delegate tasks to help move inventory through the processing area and onto the retail floor efficiently and safely.
• Provide input on inventory control, pricing strategies, and product placement to ensure efficiency and profitability.
• Participate in regular staff meetings to provide updates, share successes, and address any operational concerns.
• Support the Mission Thrift team in special projects, seasonal events, and other tasks assigned by the Store Manager.

• High School Diploma or equivalent is required.
• Post-Secondary education in Business, Retail Management, or a related field is an asset.
• Equivalent experience in retail operations, warehouse management, or volunteer coordination will be considered.

• 3+ years of experience in retail.
• 1+ years of people leadership (volunteer leadership is preferred).

• Ability to prioritize and move goods within a high-volume warehouse.
• Ability to work safely and efficiently within a fast‑paced and high‑traffic environment.
• Strong knowledge of barcoding and price tagging, as well as the operation of cash registers and Point‑of‑Sales systems.
• Strong understanding of Health and Safety standards.
• Strong…