Assistant Manager - Upper Mall

Final date to receive applications: Monday, January 26th, 2025

Lush North America has been creating fresh and handmade cosmetics for the past 20 years—keeping our customers’ bathtubs and showers a little more magical through our retail shops across Canada and the US. We are dedicated to fair trade sourcing, supporting sustainable communities, and giving back to organizations through our Charity Pot Program.

We Offer:

• A fun and funky store atmosphere where individualism is encouraged
• A 50% discount off all our products to keep you smelling and feeling fresh
• An unconventional retail structure to support your entrepreneurial spirit
• The opportunity for growth as Lush loves to promote from within

As Manager in Training, you bring Lush’s Leadership Practices into all elements of your business interactions with customers, fellow staff and operations:
Be Real, Be Curious, Lead Fearlessly, Adapt and Evolve, Grow Talent, and Live with Purpose.

The MIT supports the Store Manager as needed in all business areas and, as delegated by their Retailer, acts as second-in-command to pick up Manager duties to support a strong customer experience, staff experience, shop operational excellence, and exceeding sales goals.

• Customer Service: collaborate with your team on plans to exceed daily sales goals and ensure a unique and inclusive customer experience that makes every visitor feel welcome, meets their needs and makes their day.
• Building the Brand: educate our customers and staff on our brand values and articulate our position on Fighting Animal Testing, Freshest Cosmetics, Ethical Buying, 100% Vegetarian, Handmade, and Naked Packaging in the shop and through community engagement and other traffic-driving initiatives.
• Product Passion: increase your product knowledge through constant learning and consistently make informed product recommendations for every need
• Driving Sales: demonstrate strong business acumen and understanding of metrics, budgets and reports and how to impact them through floor behavior to deliver profitable results.
• Lead Fearlessly: be present to support your team on the sales floor, answer questions, remove obstacles, problem solve, and motivate them to meet their sales goals
• Grow Talent: own your development, assess your performance, seek feedback and resources, and opportunities to improve; support team growth through coaching and leading by example
• Be Real: share needs and feedback with your team and leaders and adapt to business needs as required
• Live with
  
  Purpose:
  
  engage your team to inspire, motivate, and build strong peer and customer relationships connected to brand values
• Recruitment and Selection: support staffing with top-performing staff by networking, recruiting, hiring and succession planning within your markets
• Staff Development: collaborate on plans to improve staff engagement, retention, performance, and DEIB practices

• Policies and Procedures: support your manager to keep the shop compliant and ensure staff follow opening/closing, product integrity, respectful workplace, health and safety, and daily communication. Stock and Inventory: train the inventory team to follow fresh standards and rotation rules and manage ordering to ensure the right products are in the store at the right times within budget.
• Visuals and Merchandising: identify and develop the team to maintain a clean, beautiful work environment and follow merchandising and design standards to provide a consistent customer experience and drive sales
• Scheduling, Time and Attendance: ensure the right number of staff with the right skills are scheduled at peak times and that breaks and meals are allocated and recorded accurately

Required:

• 1-3 years managing or supervising in a retail environment
• Excellent listening and communication skills
• Excellent analytical, critical thinking and troubleshooting skills
• Excellent organization and time management skills
• Strong customer service, supervisory and sales skills
• Knowledge and interest in skincare, natural beauty and ethical business
• Ability to work flexible hours including holidays, evenings and weekends

Preferred:

• Experience…