Department Manager

About the Role

As a Department Manager, you’ll be the leader supporting and encouraging your whole team. By bringing everyone together, you’ll be able to create an inclusive culture that promotes collaboration and an entrepreneurial spirit, helping you, your team, and H&M succeed. You will ensure an excellent operational & visual experience for your store, customers & colleagues. You’ll be aware of your store’s strengths, opportunities, and competitors, analyze and follow up on sales, and create plans to optimize results and profits.

Working at H&M means no two days are ever the same, but a typical day will include the following responsibilities.

• Responsible for the total OMNI customer experience in your store, ensuring visual and commercial curation according to global guidelines
• Represent yourself and the H&M brand positively during customer interactions
• Take responsibility for your department's strengths, identify commercial opportunities and act on them
• Establish & analyze sales and budget goals, creating plans to optimize results
• Ensure customer service is provided in all areas of the store and that your team can actively promote and sell products
• Follow up that your team is actively promoting our Customer Loyalty App (Hello Member) & in‑store sustainability initiatives
• Manage your department in a cost‑efficient way
• Ensure correct routines in fitting room and checkout, including transaction, returns and exchanges
• Ensure all admin routines for people and operations are handled correctly

• Keep up‑to‑date with fashion scene, trends, tendencies, styles, brands, products, competitors and relevant influencers
• Ensure your team provides product and fashion knowledge and other relevant information during customer interactions

• Recruit, onboard, perform performance management, upskill and develop your team in‑store
• Complete performance evaluations and succession planning to support business & team needs
• Retain and share your knowledge and skills with your team
• Collaborate, plan and work together with the in‑store Visual Merchandiser team
• Give & receive feedback with colleagues to learn, develop & support each other
• Plan & schedule the team
• Communicate regularly with store colleagues to inform, motivate and inspire – daily, weekly meetings, etc
• Ensure all procedures, routines, and legal requirements in all areas of the store are followed
• Participate in relevant onboarding & introduction processes, trainings and courses for your role & future development

• Secure a clean and tidy sales floor and back of house including stockroom areas
• Ensure high‑fashion quality, visual and commercial product presentation, with good garment care
• Secure good stock levels and provide input on allocation to Area team
• Ensure the full garment cycle from delivery to garment presentation – and fitting room routines – are according to standards and routines set internally, utilizing all tools and technology provided
• Maintain best practice for any in‑store OMNI services & in‑store tech services/tools (Instore Care App, Click & Collect, Smart Store etc)
• Maintain a strong balance and the maintenance of price signs in‑store and throughout the sales floor following global and local strategies to ensure a strong and consistent price perception
• Update & upkeep BOH areas for all colleagues (key information, health & safety, tidiness)
• Be responsible for opening & closing of store daily

• Strong leader who enjoys taking responsibility for others
• Ambitious, effective communicator, supportive, analytical, capable of working with numbers and managing statistics
• Achievement‑oriented, motivated by performance and competition; truly customer‑centric

• We value diverse backgrounds, including but not limited to race, ethnicity, gender, age, religion, sexual orientation and disability
• We pride ourselves on being a values‑driven organization, guided by our 7 unique values that have been part of our success story for over 75 years
• You’ll have access to Colleague Resource Groups (CRGs) to find community and…