Store Team Leader

Store Team Leader

Location:

Vaughan, Ontario, Canada

When becoming a Team Leader at Wild Fork, you will support store leadership by overseeing daily operations, delegating tasks, monitoring performance, and ensuring store objectives are met. As a leadership support, you’ll foster collaboration within the team and bring innovative strategies to increase productivity.

By thinking like customers and acting like owners, you will provide a Personal Chef experience to all guests and train sales leaders to do the same. We believe in enjoying every step of your journey. If you have the Passion and Hunger for growth, come nourish your career at Wild Fork and be part of our growing team!

Our Values: Determination, Simplicity, Availability, Humility, Sincerity, Discipline, Ownership.

Competencies: Training, Salesmanship, Leadership.

• Brand
  
  Experience:
  
  
  • Deliver a Wild Fork Personal Chef shopping experience to all customers and ensure all team members have the knowledge and confidence to deliver best in class customer service.
  • Be a true subject matter expert in all product categories, having extensive knowledge of all programs and cascading this down to team members.
  • Take ownership and be an example to Sales Leaders by conducting oneself as a Brand Ambassador, showing passion for people and customers.
  • Show determination to handle complaints from customers and partner with Customer Service and QA as outlined in SOPs for customer complaints.
  • Ensure all employees adhere to the company’s policies and guidelines.
• Leading People:
  • Conduct on-the-job training for all new joiners to work with discipline. Ensure they receive onboarding, on-the-job training, complete online learning, product knowledge training and understand the tools and goals of the company.
  • Collaborate with the Senior Sales Leader to ensure all new joiners have a 2-week shadowing and training schedule.
  • Lead continuous training programs and promote full participation in the simplest and most efficient ways (including but not limited to: Chew on This, Product Training, new processes, etc.).
  • Attend marketing and new product training calls, and work with the SSL to ensure all employees receive detailed information and training on upcoming campaigns, products, events, etc.
  • Collaborate with SSL to evaluate employee performance and identify training needs.
  • With humility supervise and motivate Sales Leaders to perform their best.
• Operational Excellence:
  • Assist the SSL in planning and implementing exciting strategies to attract customers with local marketing for the location.
  • Coordinate daily customer service operations (e.g., sales processes, orders, inventory).
  • Have a working knowledge of company goals, KPIs and the store’s performance and determination to drive sales results. Track progress of weekly, monthly, quarterly, and annual objectives.
  • Available to serve as the SSL’s support to cover activities in their absence, checking and monitoring sales, KPIs, inventory activities, money handling, marketing campaign updates, pricing, operational tasks, etc.
  • Monitor and maintain store inventory, having working knowledge of on-hand and out-of-stock products to communicate to the team and customer.
  • Execute other related duties as assigned.

• Physically able to exert up to 50 pounds of force.
• Occasional exposure to extreme temperatures – walk-in freezers.
• Stand/walk for up to 8‑10 hours.
• Frequent movement within the store to access various departments, areas, and products.

• Medical, Dental & Vision Insurance
• RRSP Matching program
• Employee Assistance Program
• Vacation Time, Paid Holiday & Birthday PTO
• Monthly Bonus Potential
• WF Membership Free
• Chew On This – one giveaway product a month
• Salary: $61,000.00 – $80,875.00

• Enjoy interacting and engaging with customers and team members.
• Ability to multi-task, while being attentive to customers and remaining flexible to the needs of the business.
• Availability to work a flex schedule, working various hours and shifts, including early mornings, evenings, weekends and holidays.
• Work with integrity as part of a team towards a shared vision while respecting the opinions of others.
• Systems capabilities preferred:
  • SAP
  • Order Management Systems
  • Microsoft Office
• High school degree preferred.
• Previous retail supervisory experience preferred.

Mid‑Senior level

Other

Sales and Business Development