Senior Housing Service Representative

Senior Housing Service Representative - (8925)

Job Title

Senior Housing Service Representative

Status

Permanent Full-Time

Type of Position

Replacement

Start Date

Immediate

Per hour

Salary Grade

$42.47 - $46.15

Department

York Region >
Community & Health Services >
Housing Services

Location

Housing Services Branch - 17150 Yonge Street - Newmarket, ON L3Y 8V3 CA (Primary)
Hybrid work opportunities may apply - CA

Almost 1.2 million residents call York Region home, making it one of the largest regions in Canada – and the fastest growing with a population that’s expected to grow to more than 2 million by 2041. Our geography, which is comprised of about 1,800 square kilometers over nine different municipalities, is as beautiful, interesting and diverse as our people. Local government is organized in a two-tier structure and we work together with our local municipalities to provide residents and businesses access to a broad selection of services and resources.

Consistently named one of Canada’s Best Employers by Forbes, we offer a collaborative, progressive workplace that takes pride in our organizational culture and is committed to living The 13+ Factors of Psychological Health and Safety in the Workplace – aligned with our vision to create strong, caring and safe communities both within and outside our walls.

Defined Benefit Pension Program
- With the Ontario Municipality Employees Retirement System (OMERS) defined benefit pension plan, you can confidently retire knowing that you will have income for life. Eligibility from date of hire as a full-time employee and includes employer-matched contributions.

Employer of Choice
- Recognized as the highest-ranking government employer in Canada and fourth overall among 300 organizations.

Benefits and Wellness
- Employees and their loved ones have access to a comprehensive employer-paid benefits plan that includes extended health, dental and life insurance, access to a 24/7 Employee and Family Assistance Program and corporate discounts and purchase plans for day-to-day products and services.

Inclusive and Diverse Workforce
- We’re committed to fostering an environment that celebrates all dimensions of diversity and ensures everyone can develop to their full potential, participate freely in society and live with respect, dignity and freedom from discrimination. Our robust Inclusion, Diversity, Equity and Accessibility program continues to grow, and has been recognized by the United Nations and many other organizations for our leadership.

Reporting to the Program Manager, Housing Access, is responsible for providing guidance and direction to Housing Service Representatives; receiving and responding to escalated calls; providing the Program Manager with statistical analysis for the Special Priority program and online offer process; providing direct client service to housing applicants, community housing providers and the general public; handling enquiries, processing applications, producing standard reports, assisting housing providers in the online offer placement process and assessing requests made for the Special Priority Household Category.

• Provides guidance and direction to Housing Service Representatives in the performance of their duties.
• Assists the Program Manager with statistical analysis/data for the Special Priority program, online offer process and report writing.
• Ensures the work unit, in conjunction with the Program Manager, is in compliance with applicable legislation and regulations, operational policies and procedures and customer service standards.
• Ensures the integrity of the centralized wait list placement process including regular file reviews for the Special Priority client group and monitoring of the Centralized Waiting List (CWL) to assess initial and on‑going eligibility of applicants based on family type, bedroom size, income area and buildings selected, previous offers of housing, etc.
• Determines eligibility for Additional Bedroom Requests, Requests for Wheelchair Accessible Units, etc. for the Special Priority client group.
• Conducts, reviews and/or actions accordingly information…