Assistant Store Manager; Store

Full Time Assistant Store Manager (Store 3480)

At Game Stop, we are committed to providing exceptional service and delivering the latest and greatest in gaming products to our customers. As a leading global retailer of video games, electronics, and gaming merchandise, we take pride in offering a wide range of products that cater to the needs and desires of gamers worldwide. Our mission is to create unforgettable experiences for our customers by constantly pushing the boundaries of what’s possible.

Whether you’re a hardcore gamer or just starting out, we’ve got something for everyone. Join us in our mission to shape the future of gaming and bring the best gaming products to the world!

Working with minimal supervision, the Assistant Store Manager supports the Store Manager in all facets of store operations. Using elements of Game Stop’s buy, sell, trade, and reservation business model, the Assistant Store Manager develops and promotes a sales culture by creating individualized and complete solutions for every guest and providing outstanding guest service experiences through professional conduct and shared passion for gaming.

• Provide best‑in‑class guest service: greet guests promptly, respond to questions and concerns quickly and courteously, assist guests with meeting their video gaming needs, inform guests of special promotions, recommend additional items as appropriate, apply all selling behaviors during every transaction and thank every guest for shopping at Game Stop, and prioritize guests over tasks.
• Support the total shopping environment, including visual and operational elements, current sales initiatives, and guest relationships that lead to sales and repeat business.
• Process guest purchases/return transactions accurately using Point‑of‑Sale (POS) system, including making correct changes, bagging merchandise, providing a receipt, and ensuring top‑notch guest service.
• Respond to guest comments or questions in person or on the phone; answer calls promptly and professionally, and when appropriate, escalate customer issues and complaints to the Store Manager in a timely manner.
• Promote Game Stop’s unique guest benefits, such as the new title reservations program, trade‑in program, and Pro Rewards loyalty program.
• Assist the Store Manager with setting guest service expectations for store associates, and train store associates in all job responsibilities, company/store policies, procedures, and guidelines.
• Observe associate performance, provide timely feedback to the Store Manager, and address unsatisfactory performance as directed.
• Provide timely and appropriate recognition and feedback to all store associates, and regularly input written feedback for each associate into Workday/HR system.
• Ensure associates complete all onboarding, job training, and compliance training before opening or closing a shift on their own.
• Schedule store associates in partnership with the Store Manager, ensuring all break and meal guidelines are followed and staffing levels achieve optimum guest service.
• Approve payroll, enter paid time off, make time edits, and verify that associates are paid for all time worked.
• Maintain cleanliness, organization, and merchandising of all store areas, including restrooms, and ensure fixtures and equipment are in proper working order.
• Fulfill and ship Omni‑Channel orders daily.
• Protect company assets through effective inventory control and loss prevention practices and report any concerns to the Store Manager.
• Support the team in meeting and exceeding sales, profit, and shrink goals and complete required administrative and operational duties.
• Perform store inventory counts, restock merchandise, and ensure products are represented and alphabetized on the sales floor.
• Count, balance, and reconcile daily business transaction totals accurately in POS; complete closeout paperwork and bank deposit slips correctly and accurately.
• Verify shipments for discrepancies/shortages, record any discrepancies in POS, and communicate them to the Store Manager/District Manager.
• Process defectives/recalls and stock pulls accurately and promptly, ensuring proper labeling and…