Bi-Lingual Care Coordinator

Job Summary

The role of the Scheduling Coordinator is to ensure that clients care needs are met in the shortest amount of time possible with consistency in scheduling. In addition to supporting caregivers with their shift preferences and availability, the Scheduling Coordinator works collaboratively across departments and documents appropriately.

• Schedules caregivers based on client needs.
• Updates schedules and documents appropriately in our software system.
• Responds timely to any calls from clients or caregivers.
• Communicates with client regarding schedule changes, tardiness or any situations that require communication.
• Communicates client schedules to caregivers and job duties for assigned shifts.
• Escalates issues appropriately.
• Maintain confidentiality of all information pertaining to employees, clients and client’s family members.
• May be required to work an On-Call Shift on a rotating schedule.
• Performs other duties as assigned.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. House Works will consider request for reasonable accommodations to enable individuals with disabilities to perform the essential functions.

• High School diploma or equivalent required.
• 1-year recent experience as a Scheduling Coordinator in a home care agency or other healthcare field.
• Competency in Microsoft applications including Word, Excel, and Outlook.
• Ability to work effectively both independently and as part of a team.
• Excellent telephone and customer service skills.
• Must pay attention to detail, stay organized, and be flexible.
• Read, write, speak and understand English and Spanish.

• Must remain in stationary position for long periods of time at desk or computer.