Community Case Worker

Overview

This job is with Ingeus, an inclusive employer and a member of my Gwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

Role: Community Case Worker

Salary: £27,783

Location: Newcastle

Contract: Full Time Fixed Term 12 months

Rebuilding your life after a custodial sentence is one of the toughest challenges a person can face. But with the right support, it’s possible. We’re looking for a dedicated Case Worker to join our team - someone with a rare mix of compassion, resilience, organisation and flexibility. This is for the person who understands that rehabilitation isn’t just about offering advice;

it’s about rolling up your sleeves and pro-actively supporting someone on their journey.

• Relationship Building:
  Foster genuine, trusting, and non-judgemental relationships with participants, creating a safe space for personal growth
• Signposting:
  Refer and encourage participation with Ingeus hub services and other suitable external support to assist rehabilitation.
• Action Planning:
  Formulate a detailed action plan identifying specific needs and barriers and the support required to aid transition.
• 1:1 and group interventions:
  Work with participants individually and in small groups where appropriate.
• Caseload management:
  Manage multiple individuals, balance their needs, handle related admin, and ensure progress is tracked.

• Communication
  
  Skills:
  
  Ability to engage, motivate, persuade, and listen – building strong connections with those you support.
• Safeguarding awareness:
  Ability to identify safeguarding risks when supporting complex individuals.
• IT and Administrative skills:
  Keep meticulous records of interactions to measure progress and inform interventions.
• Resilience:
  Role can be challenging and outcomes may take time, but you stay committed and see things through.
• Travel:
  Willingness to travel due to locations covered.

Whilst we welcome applications from those with lived experience, this role requires an enhanced DBS check and HMPPS EL1 vetting. As checks are completed, you’ll have opportunities to shadow colleagues, ask questions, and learn the ropes.

Our Justice division is dedicated to transforming lives and creating safer communities. Our mission is to reduce reoffending, build stronger communities, and help people realise their potential.

• 25 days of annual leave plus bank holidays, with the option to trade for additional leave.
• EAP Support programme available 24/7, including 6 free counselling sessions.
• Private medical insurance and life assurance.
• Up to 2 days of Community Giving (volunteering) each year.
• Eyecare vouchers for glasses or eye care.
• Online shopping discounts.
• Cycle to work scheme and travel season ticket loan.
• Long service awards to celebrate your commitment.
• Salary Finance offering financial education and advice.
• Option to purchase extra benefits like critical illness cover and dental insurance.

We understand that every person’s journey is different, and we’re committed to making our recruitment process inclusive and accessible. If you require any support or adjustments—whether that’s help with the application, interview format, or anything else—we’re here to listen and work with you to find the best approach.

Our goal is to ensure you can showcase your skills and potential in a way that works for you. Please don’t hesitate to contact us to discuss how we can support you. If you think you have what it takes, don’t delay and apply today. If we receive enough applications, this role may close early.

Duration: 12 months

Salary: Up to £27,783 per annum + Additional Benefits