Security Officer

Security Officer

Location: Heaton Works, Shields Road, Newcastle upon Tyne, NE6 2YL

Salary: £36,691 per annum

Working hours: Shift pattern 4 on 4 off, day hours 06:00-18:00 and night shifts 18:00-06:00

Contract type: Permanent, Full Time

At EMCOR UK, we revolutionise facilities management by combining our engineering heritage and innovation capability. We prioritise people in everything we do, collaborating closely with our customers to understand all their needs, from the big picture to day-to-day operations. Our purpose is to “create a better world at work”. Using our unique insight platform,  One Data World , we harness data‑driven intelligence to make informed decisions, adapting our services to meet our customers’ evolving requirements.

This allows us to cultivate an enhanced workplace experience for their teams whilst optimising efficiency, meticulously managing every asset, and minimising their impact on the planet. All supported by our commitment to safety, compliance, and assurance. Our partnering approach empowers our customers to shape a better future. Whether guiding their path to net zero or redeveloping their facilities for enhanced efficiency, we create better places for work whilst taking away the burden of facility operations, freeing up our customers to concentrate on their business.

This role will be to carry out daily tasks as specified to create a safe and secure working environment for all visitors and staff, whilst always ensuring good customer service is provided.

• Demonstrate a positive commitment to a high level of customer service, professional presentation, and confidentiality at all times.
• Always display excellent situational awareness.
• Facilitate access/egress to building(s) whilst maintaining a high level of client‑facing and customer‑service skills.
• Be aware of protest and demonstration activity and respond/escalate as appropriate.
• Actively assist staff, guests, contractors and public bodies regarding passing them information, giving direction, or responding to queries in a professional manner.
• Be fully conversant with all operating procedures and always follow them.
• Assist as instructed during major incidents.
• Display your SIA licence whilst on duty.
• Maintain accurate records/logs and submit reports as instructed.
• Participate positively in any staff welfare or development programmes and actively engage in mandatory training.
• Use communication tools (radio/phones) confidently and clearly.
• Carry out any other reasonable request as required.

• Clearance to BS7858.
• SIA Licence – Security Guard (SG).
• SIA Licence – Door Supervisor (DS) (if applicable to scope).
• SIA Licence – CCTV (if applicable to scope).
• First aid qualification.
• Customer service experience.
• Written and verbal communication required to meet role deliverables.
• Experience of using IT software (Word, Teams, Outlook).
• Reliable, punctual and approachable.
• Take pride in your appearance at all times.
• Flexible approach to daily duties.
• Ability to prioritise tasks and work under pressure.
• Comfortable working alone using initiative and working as part of a team.

• Holiday Buy Scheme – up to 5 days a year.
• Industry‑leading Maternity & Paternity Policies.
• Refer a Friend scheme – worth £500 per referral.
• GEMS – Internal recognition scheme with vouchers for Amazon and retail/dining.
• Extensive Learning & Development opportunities, including opportunities for progression.
• Access to Flex Benefits:
  Discount Shopping, Gym, Mobile, Family Activities, Insurance, Dining Experience, Car Leasing and Breakdown Cover.
• Bike To Work Scheme.
• Paid volunteering and charity days.
• Medicash – Health cash plan – Benefits covered include dental, optical, physiotherapy and health & wellbeing.
• Employee Assistance Programme – Offering guidance and advice on Personal, Health, Legal and Financial queries.

At EMCOR UK, we embrace and celebrate diversity in all its forms. We welcome applicants from all backgrounds and experiences, regardless of age, race, gender, sexual orientation, religion, disability, or any other characteristic that makes you unique. We believe that a diverse and inclusive workforce fosters creativity, innovation, and better problem‑solving. We encourage applications from all candidates and are committed to providing equal opportunities for employment and growth, supported by our inclusive policies and practices.

Join us in building a better world at work.