Retail Security Supervisor

We’re looking for a friendly, confident Security Supervisor to lead and support our Security team at M&S Newcastle.

In this role you will keep our customers, colleagues and store safe while helping your team deliver excellent service every day. You will be a positive leader, ensuring safety standards are met and supporting your team to thrive.

Hours: Full‑Time, 50 hours per week
Pay: £14.67 per hour
Shifts: Tuesday to Saturday
Location: M&S Newcastle, NE1 7AS

Experience required: Supervisory experience in security

• Lead and organise the day‑to‑day work of the Security Officer team, keeping operations running smoothly.
• Serve as the first point of contact for the team, setting the standard for professional conduct, appearance, and behaviour.
• Provide welcoming and clear training and inductions for new Security Officers.
• Encourage teamwork, build confidence, and keep morale high within your team.
• Assist with investigations into any security issues, such as theft or missing items.
• Work with customers and colleagues to provide helpful and friendly service.
• Ensure all health, safety, and data protection rules are followed.
• Keep accurate security logs and handovers to ensure smooth communication between shifts.

• Experience & Leadership:
  Proven experience in security and supervising a team.
• SIA License:
  Essential for this role.
• Communication:
  Clear and confident in both speaking and writing.
• Tech‑Savvy:
  Comfortable using computers and security systems.
• Motivated & Reliable:
  Able to work independently and inspire your team.
• Problem Solver:
  Calm, professional, and tactful in handling challenges.
• Team Player:
  Creates a supportive and positive environment for colleagues.
• Dependable:
  Excellent attendance and punctuality.
• Experience:
  
  At least 5 years’ working history in security or related roles.

We offer a flexible benefits scheme tailored to your lifestyle, including virtual GP consultations, salary finance options, a flexible choices platform (dental insurance, dining cards, coffee clubs, technology discounts, high street retail discounts, cycle‑to‑work, life cover and more).

We also reward excellence with Mitie Stars, cash prizes, and the potential for a top prize of £10,000 each year.

Career progression is a top priority: we provide a wide selection of learning resources and development opportunities.

We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long‑term condition and need reasonable adjustments or support during recruitment, please let us know by emailing us.

We value diversity and provide an equal opportunity workplace for all employees.