Account Director

Join Our Dynamic Team at One Advanced:
Shaping the Future of Higher Education

We're seeking an exceptional Higher Education Account Director to join our talented team at One Advanced, a leading software supplier to the UK's higher education sector. As a key member of our sales team, you will play a pivotal role in cultivating and maintaining strategic partnerships with our existing customer base, driving growth, and supporting their strategic objectives through the effective use of our leading software solutions.

This role directly contributes to One Advanced’s mission of "powering the world of work" and shaping the future of higher education by influencing sector-wide transformation.

As Higher Education Account Director, you will be responsible for leading the development and execution of strategic account plans for our key customers in the higher education sector. You will work closely with our customers to understand their strategic objectives, identify opportunities to create value through our software solutions, and deliver tailored support to ensure their success. This role offers the opportunity to influence One Advanced’s go-to-market strategy and provides visibility with senior leadership.

• Develop and maintain strong, strategic relationships with c-suite and key decision-makers within our higher education customer base, understanding their business needs and identifying opportunities to drive growth and adoption of our software solutions.
• Cultivate and maintain a deep understanding of our customers’ strategic objectives, including their plans for finance, spend, and governance systems, as well as their approaches to apprenticeships and other key initiatives.
• Collaborate with internal stakeholders, including our product development, professional services, and support teams, to ensure that our customers receive seamless, end-to-end support and that our solutions meet their evolving needs.
• Develop and execute strategic account plans, setting clear objectives, targets, and metrics for success, and driving growth through targeted sales initiatives and account management activities.
• Provide expert advice and guidance to customers on the effective use of our software solutions, leveraging your knowledge of the higher education sector and our products to drive adoption and maximise ROI.
• Work closely with our sales team to identify and pursue new sales opportunities within existing accounts.
• Contribute to the development of our go-to-market strategy for the higher education sector, providing insights and feedback on market trends, customer needs, and competitor activity.
• Act as a sector ambassador, representing One Advanced at industry events and strengthening our reputation in higher education.
• Provide leadership within the sales team by mentoring colleagues and sharing best practices.
• Use data-driven insights to identify opportunities for innovation and improved customer outcomes.
• Proactively manage risks to customer satisfaction and revenue, ensuring long-term partnerships.

• A proven track record of success in account management or sales leadership within the higher education sector, ideally with a focus on finance, spend, and governance systems, and/or apprenticeships.
• A deep understanding of the UK higher education sector, including its key challenges, trends, and initiatives.
• Strong relationships with key decision-makers in higher education, or the ability to build them quickly.
• Excellent communication and interpersonal skills, with the ability to engage effectively with customers, colleagues, and other stakeholders at all levels.
• Experience influencing at board or executive level, with the ability to shape strategic direction.
• Strong analytical skills, with the ability to interpret data and translate insights into action.
• Demonstrated ability to balance customer advocacy with commercial outcomes.
• A self-starter with a strong work ethic, able to work independently and as part of a high-performing team.
• A customer‑centric approach, with a passion for delivering exceptional customer experiences and driving long‑term success.