Office Coordinator

We are recruiting an Customer Service Host to be part of the Rapport team, based at our client's office in Newcastle. You will be part of a large and diverse team supporting our client: a Fortune Global 500 company, where excellence and creativity are the norm daily.

Reporting to the Office Operations Specialist and being an integral to a highly professional team, this role is at the heart of the office making every day run smoothly, seamless, and special. If you have the incredible ability to spark immediate Rapport with the guests arriving at the building and deliver create memorable experiences, we will be expecting your application!

Type of contract: Full-time, Permanent

Hours: 40 per week (Monday-Friday; shift rota basis with flexibility as per business needs)

• Financial Freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards!
• Secure Your Future: Benefit from a contributory pension scheme for a stable financial tomorrow.
• Health Matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
• Thrive Personally & Professionally: Unlock endless learning and development opportunities to elevate your career!
• Celebrate Excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
• Give Back to Community: Take one paid day off annually to support a cause you’re passionate about!

• Providing an exceptional warm and welcoming working environment to internal and external stakeholders.
• Ensuring the smooth running of the day-to-day operations on the floor.
• Completing floor walks and audits to ensure tidiness and clear desk policy and monitoring/managing the efficient use of the office space.
• Supporting with meetings and events from planning and administration of the event, to placing catering orders, liaising with other departments, and ensuring trackers and reports are continuously updated.
• Reporting maintenance/cleaning issues to the service desk and followed up on their progress.
• Engaging in individual and the team’s training as required.

• Share our Rapport values:
  Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together.
• Have an outgoing personality and be able to easily build rapport with key stakeholders (internal, external and VIPs).
• Have an excellent command of English, verbal and written.
• Be innovative, adaptable, flexible, proactive, organised, detail-oriented, process-driven, and resourceful with a can-do attitude.
• Maintain a professional, polite, and considerate manner at all times and act as a role model for the team.
• Display excellent personal presentation and interpersonal skills.
• Have passion to deliver excellent guest service in everything that they do.
• Preferably, have previous customer service experience in in a similar role within a luxury hotel, premium airlines, or corporate environment.

Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards.

We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.

Find out more about us and our values at