Service Desk Manager — Lead Customer Excellence & SLAs
Job in
Newcastle upon Tyne, Newcastle, Tyne and Wear, SY7, England, UK
Listed on 2026-03-12
Listing for:
Manchester Digital
Full Time
position Listed on 2026-03-12
Job specializations:
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Management
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IT/Tech
Job Description & How to Apply Below
A government agency in the UK is seeking a Service Desk Manager to oversee daily operations and ensure excellent customer service. The successful candidate will manage a team, handle incidents and requests within service level agreements, and foster a culture of service excellence. Key qualifications include ITIL certification and experience managing teams under pressure.
This role offers benefits such as a generous pension scheme and flexible working options, allowing for a work-life balance.
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