Claims Team Leader

Serving our customers, communities, and planet a little better every day.

Salary: Starting Salary £33,040 + benefits

Location: Newcastle

Office Attendance: Our roles are hybrid once training completed; you should be able to travel to the Newcastle office 2 days per week for this position

Shift: Monday – Friday, 8.30am – 4.30pm

Closing Date: 13 th March 2026 at 5pm

At Tesco Insurance, our Claims team does more than handle claims – we help customers through some of life’s most difficult and vulnerable moments. Whether it's a bump in the road, damage to a home, or a sudden emergency, every call is a chance to show we care and to do the right thing with empathy and expertise.

We’re proud of our NPS and customer satisfaction scores but even prouder of the skilled and compassionate colleagues behind those results. Whether resolving a claim or partnering with suppliers to deliver great customer outcomes, we’re building a team that listens, learns, and leads with kindness.

Here, your ideas matter, your growth is supported, and your work makes a real difference – especially when customers need us most.

• Leading and managing CBS Assistants to ensure all administrative tasks are completed accurately, on time, and in line with departmental processes and regulatory standards.
• Maintaining and developing your own and your team’s technical knowledge to support excellent service delivery across Home and Car Claims.
• Be able to demonstrate managing multiple work streams at once and being able to adapt and change priorities as required.
• Managing recruitment, performance management, coaching, development, absence, and all people processes for your team.
• Ensuring operational compliance with FCA, Data Protection Act, mandatory processes, and all procedural requirements.
• Conducting regular quality audits, providing feedback, and taking corrective action where needed.
• Identifying appropriate resolutions, liaising with suppliers or internal stakeholders accordingly.
• Overseeing workflow to ensure daily tasks such as data input, document handling, and supplier portal activity are completed to required standards.
• Producing accurate and timely reports aligned to business requirements.
• Identifying trends, risks, and opportunities for continuous improvement within CBS processes and contributing to wider operational enhancements.

• Proven experience managing, developing and motivating people, including coaching, performance management, and supporting development.
• Strong communication skills, able to tailor your approach to different audiences.
• Ability to maintain high accuracy and efficiency in operational processes.
• Knowledge of or experience working in a regulated environment, including compliance and governance awareness.
• Strong organisation and prioritisation skills, comfortable managing multiple workflows.
• Ability to use multiple systems confidently, including various company portals and Microsoft Office applications.
• Good judgement and decision-making capability, even under pressure.

We don’t expect you to tick every box, and if you feel you hit most of the brief, it’s worth exploring to further develop your career here with us.

We want all our colleagues to always feel welcome and be themselves. We’re committed to building a more inclusive workplace and celebrating everything that makes colleagues unique, and value the richness and diversity this brings to our business.

Interviews are expected to be held from the end of February 2026.

If you’re interested in finding out more about what a career at Tesco Insurance and Money Services looks like, click apply to find out more!