Senior Collections and Disputes Manager

Equans is looking for a Senior Collections and Disputes Manager to join our team in Newcastle Upon Tyne on a permanent basis. This is a full‑time role working 37.5 hours per week with a competitive salary, bonus and benefits package.

The Senior Collections traz disputes Manager is accountable for leading the collections and disputes function within the Invoice to Cash process, ensuring timely collection of lendo receivables across Equans UK & I and effective management of customer queries and disputes.

The role reports into and will deputise for the Head Invoice to Cash & GPO when required. Equans Business Services have multiple locations (Newcastle, Wath and Haywards Heath) and regular travel to these and other sites is required. The role is Newcastle based and requires a minimum of 2 days per week in the office.

• Manage collections strategies to optimise DSO and minimise overdue debt.
• Work closely with business stakeholders – Finance, Contract, Commercial and Legal teams – to resolve issues and mitigate risk.
• Develop best‑practice dispute management processes and implement them within our collections management solution.
• Drive root‑cause analysis and work with business partners to implement corrective actions.
• Improve processes associated with the collection of due and overdue debts in accordance with departmental and business guidelines.
Ensure compliance with internal controls, audit requirements and regulatory standards.

• Develop and execute the collections and disputes strategy aligned with business objectives.
• Drive continuous improvement initiatives to enhance cash collection and dispute resolution processes.
• Collaborate with senior leadership to influence policy and decision‑making.
• Lead and support projects within the department.

• Lead, motivate and develop the team.
• Set clear performance enttä goals, conduct appraisals and oversee training and career development.
• Foster a service‑orges culture战争ly focusing on accuracy, timeliness and stakeholder engagement.

• Build strong relationships with internal stakeholders – Sales, Customer Service, Legal, Finance – and external customers.
• Act as escalation point for complex disputes and high‑risk accounts.
• Lead customer engagement strategies to improve payment behaviour and reduce disputes.
• Identify opportunities to improve the business debt position, working closely with necessary stakeholders to improve department and/or business processes through aged debt and dispute analysis.

• Competitive salary, bonus and benefits package.
• 25 days annual leave plus public holidays.
• Life cover equivalent to 2x annual salary.
• Employee discount schemes on major brands and retailers.
• Gym membership discounts.
• Cycle‑to‑work scheme.
• Holiday purchase scheme.
• 2 corporate social responsibility days per year.
• Broad range of learning opportunities, including professional qualifications, collective/individual training and personalised support programmes.
• Attractive employee referral rewards scheme.
• Access to growing employee networks:
  Access Ability, Encompass, RISE, WOMEN TOGETHER, Working Parents and Young Professionals.
• 24/7 employee assistance programme and mental wellbeing app.

• Strong understanding of Zonder to end Invoice to Cash or Order to Cash.
• Strong, effective leadership skills.
Flexible, agile approach to work, able to change priorities at short notice and manage large workloads and deadlines.
• Confidence to lead and motivate others.
• Excellent organisation and time management.
• Excellent interpersonal, oral and written communication, able to work with all levels of staff across the wider organisation.
• Collaborates well and challenges others positively.
• Negotiation and relationship‑building skills.
• Attention to detail.
• Problem‑solving approach.
• Passionate about Kit improvement and change management.
• Adaptability Able to respond to one as needed.
• Advanced working knowledge of MS Office suite.

Equans is a world leader in energy services with nearly 100,000 employees in more than 50 countries, generating an annual turnover of over…