Account Director - Team Lead

Lead Client Relationships. Develop a high-performing team. Drive sustainable growth.

Visualsoft is a leading digital agency delivering exceptional results across eCommerce and digital marketing. We’re now looking for an experienced Account Director – Team Lead to join our Client Services team.

This is a hands on role for someone who thrives on balancing strategic client leadership with people management. You’ll oversee a portfolio of key client accounts while leading, mentoring, and supporting a small team of Account Managers, acting as a senior escalation point and trusted advisor both internally and externally.

You’ll play a critical role in driving client growth, maintaining service excellence, and ensuring your team feels supported, empowered, and commercially focused.

As an Account Director, you’ll be responsible for the performance, growth, and long term success of your client portfolio and team. You’ll combine strong commercial awareness with leadership capability, stepping in where needed to resolve complex challenges, guide strategic conversations, and unlock new opportunities for clients.

Reporting into the Director of Client Services, this role offers a clear progression pathway for someone looking to further develop their leadership impact within a high performing agency environment.

Portfolio Leadership & Client Management

• Own and nurture a portfolio of key client accounts, acting as a trusted senior advisor
• Build strong, long term client relationships through clear communication and strategic guidance
• Regularly revisit client goals and objectives, ensuring strategies remain aligned and effective

Team Leadership & Coaching

• Lead, coach, and mentor a small team of Account Managers
• Provide regular feedback, hands on support, and performance and goals guidance
• Foster a supportive, accountable, and commercially minded team culture

Senior Escalation & Problem Solving

• Act as the senior escalation point for complex client issues and sensitive conversations
• Step in confidently to resolve challenges and remove blockers for your team
• Anticipate potential issues and proactively address them before they escalates

Commercial Growth & Sales Enablement

• Identify and close straightforward growth and upsell opportunities within your portfolio and team remit
• Develop and execute account growth plans to expand client engagement across services
• Maintain a strong focus on commercial outcomes and results

Digital & Data Expertise

• Maintain a solid working knowledge across core digital marketing channels including SEO, PPC, Paid Social, Email, and Content
• Review performance data, identify trends, and provide clear, actionable recommendations
• Ensure quality control across deliverables and strategic outputs

Operational Excellence

• Maintain full visibility of client communications and deliverables
• Ensure meetings are followed up with clear notes, actions, and measurable outcomes
• Oversee invoicing accuracy and ensure client records are kept up to date

Stakeholder Engagement

• Build strong relationships with stakeholders at all levels
• Lead quarterly and strategic reviews with senior client stakeholders to ensure alignment and satisfaction

Personal Development

• Proactively identify your own development needs
• Work collaboratively to set goals and take clear steps toward progression

Requirements

Experience & Expertise

• Proven experience in senior account management within a digital or eCommerce environment
• Demonstrated success in managing key client relationships and driving account growth
• Experience leading, mentoring, or coaching team members
• Strong knowledge across core digital marketing channels
• Confidence handling complex client situations and difficult conversations

Skills & Attributes

• Excellent written and verbal communication skills
• Strong presentation and stakeholder management capability
• Highly organised, with the ability to prioritise workloads effectively
• Commercially focused, results-oriented, and proactive
• Supportive leadership style with a genuine interest in developing others
• Comfortable working cross-functionally to achieve shared goals
• Resilient, adaptable, and solution-focused

Benefits

• Competitive basic salary with great…