Claims Executive

Claims Executive

Join to apply for the Claims Executive role at Thomas Miller Claims Management Ltd

Reports to: Claims Manager

Working Arrangements: Newcastle, full time Monday – Friday, some flexible working may be required to suit the role’s requirements. Provide out-of-hours “duty phone” service on a team rota.

Thomas Miller Claims Management (TMCM) is a unique marine risk management consultancy providing marine claims handling, adjusting and operational support services to its clients in the marine, transport and general commercial business sectors.

To handle a varied caseload of P&I claims and provide an efficient, cost‑effective claims handling service that meets the needs of the clients.

• Competently manage claims and communicate effectively with all relevant stakeholders.
• Investigate, analyse, assess, negotiate and settle claims within operational guidelines.
• Develop productive relations with assureds/clients.
• Engage with internal and external networks as required.
• Develop and manage relationships with suppliers to ensure effective management of claims.
• Deal with all assureds / clients queries effectively to demonstrate visibility, high levels of customer service and empathy.

• Experience in a similar role.
• Ability to quickly assimilate and implement knowledge.
• Demonstrable team focus in both face‑to‑face and virtual environments.
• Able to demonstrate networking and relationship management skills.
• Willingness to embrace change.
• Enthusiastic and self‑motivated.
• Well‑organised and able to work autonomously.

Mid‑Senior level

Full‑time

Business Development

Insurance

Newcastle Upon Tyne, England, United Kingdom