IT Support Analyst

IT Support Analyst Service Desk 1st/2nd Line Support Windows Microsoft 365 IT Support Analyst

My fantastic client in Northampton is currently looking for a solid IT Support Analyst to come on board on a permanent basis. The role is to ensure the smooth operation of our IT systems and provide essential support to colleagues across the organisation.

• Respond to IT related telephone calls and emails from colleagues, providing timely and effective support.
• Use the Service Management system to log and resolve IT requests within agreed targets.
• Administer the Microsoft Estate and other key business systems.
• Monitor and manage IT requests, coordinate projects, handle IT procurement requests, and oversee IT security administration.
• Oversee the Moves, Additions, Deletions, and Changes (MADC) process, including setting up new users on Microsoft 365.
• Monitor internal IT mailboxes and respond to colleague requests and automated alerts using the IT Service Management tool.
• Collaborate with third-party technology and support providers across applications, infrastructure, networking, and telephony.
• Maintain and update the IT SharePoint page, share best practices, and contribute to our technology knowledge database.
• Provide general help and advice to users, utilizing remote desktop tools.

• Familiarity with ITIL, with a foundation-level qualification or above preferred.
• Experience of working in a Service Desk environment.
• Experience in IT administration of Microsoft-based systems.
• Proficiency in Microsoft Office, particularly Excel.
• Strong written and verbal communication skills.

This is a permanent role paying up to £30k per annum.

If you are 1st/2nd Line Support Engineer with experience of working on busy and fast paced Service Desk then please forward your CV over to me asap as interviews are being arranged immediately.