Service Designer; Public Sector Projects - IR35

Company Description

Version 1 has celebrated 30 years in business and continues to be trusted by global brands to deliver technology and transformation solutions that drive customer success. Our deep expertise enables our customers to navigate the rapidly evolving technology landscape. We foster strong partnerships with global technology leaders including Microsoft, AWS, Oracle, Red Hat, Out Systems, Snowflake, ensuring that our customers are provided with the highest quality solutions and services.

We’re an award-winning employer reflecting how our employees are at the very heart of what we do:

• UK & Ireland's premier AWS, Microsoft & Oracle partner
• 3300+ strong, €350/£300m revenue business
• 10+ years as a Great Place to Work in Ireland & UK
• Best Workplace for Women in the UK & Ireland by GPTW
• Best Workplace for Wellbeing in the UK by GPTW

We’re a core values driven company, we hire people who share our values, and we reward those who display and foster them, it’s deeply embedded within our DNA. Invest in us and we’ll invest in you.

We are looking to recruit an adaptable Service Designer who can work effectively in multidisciplinary, agile teams to deliver excellent results across GDS projects for Version 1’s customers in the public sector. Service Designers at Version 1 work across the full service lifecycle, from discovery through to live. You’ll lead on mapping current and future states, aligning digital delivery with policy and operational realities, and helping clients make confident, evidence‑based decisions.

You’ll collaborate closely with content designers, interaction designers, product managers, user researchers, business analysts and technical leads. You’ll help shape service visions, facilitate workshops, and define the structures, processes and journeys that underpin great services.

You will work on a range of high‑profile digital transformation projects, which could be in a range of sectors including education, training, social care or the criminal justice system

We need people who:

• Have experience working to the  Service Standard or within the public sector
• Can simplify complexity—cutting through noise to make services usable, scalable, and understandable for teams and users
• Are comfortable working in ambiguity and helping teams find direction
• Can plan and lead workshops and navigate, manage and influence diverse stakeholders
• Understand and design for accessibility and inclusion across channels and touchpoints
• Can define the service vision and unite a team around it
• Feel confident pitching the value of service design to colleagues, clients and stakeholders—including those unfamiliar with it
• Have excellent communication skills, able to adapt information to different audiences and mediums
• Can build a strong evidence base to support design decisions—and clearly explain or defend those decisions when challenged
• Can interpret performance data to make design decisions and inform success metrics to effectively value success and impact
• Think beyond the immediate problem to design services that are sustainable, strategic and future‑proof
• Visualise complex systems clearly through service blueprints, journey maps or ecosystem diagrams (to name a few) and adapt the output to the audience learning preferences
• Are skilled at navigating difficult conversations, helping teams find common ground, and knowing when to escape issues constructively
• Work with clients, not just for them—co‑creating solutions as one team, and building trusted, respectful partnerships
• Have experience working in agile, multidisciplinary teams
• Are confident with tools like Miro and Lucid with basic level of Figma
• Understand and can effectively use design‑thinking, systems thinking and co‑design techniques to help guide teams and make decisions

• Public sector and GDS experience
• Experience working to the  Service Standard
• Experience as a Product Owner/Product Manager with a software product vendor

Why Version 1?

At Version 1, we believe in providing our employees with a comprehensive benefits package that prioritises their wellbeing, professional growth, and financial stability.

• Share in our…