Senior User Researcher

Newcastle, United Kingdom | Posted on 02/03/2026

Scrumconnect Consulting is a UK national, award-winning SME digital consultancy with over 300 consultants across the UK. We partner with public sector organisations to design and deliver impactful, user-centred digital services that improve millions of lives.

We place equal importance on our people, culture, and work–life balance as we do on delivering high-quality services. Collaborative, entrepreneurial, and problem-solving by nature, we build high-performing teams that drive sustainable digital transformation.

We’re not just a consultancy — we’re a community , with a strong culture of learning, knowledge-sharing, and continuous improvement

Our consultants are highly experienced , typically bringing 10+ years of expertise in solving complex problems

We build handpicked, high-performing teams with strong empathy, trust, and a user-first mindset

We are looking for an experienced Senior User Researcher to join a large, multidisciplinary Agile team delivering complex, high-impact digital services.

You will lead user research activities across complex services, embed user-centred practices in new teams, and align research activities with wider delivery and service objectives. You will also mentor and support other researchers, helping to assure and improve research quality.

Plan and lead user research activities on complex digital services

Embed user-centred and inclusive research practices within teams

Align research activity with service strategy and delivery plans

Analyse and synthesise research findings, translating insight into clear recommendations

Supervise, mentor, and support other user researchers

Advocate for user research with stakeholders and delivery teams

Support Agile teams to adopt and mature user-centred practices

Strong experience working as a Senior User Researcher on GDS-aligned digital services

Proven experience planning and delivering a wide range of user research methods

Strong analysis and synthesis skills, with the ability to engage and influence stakeholders

Experience designing and delivering inclusive and accessible research

Ability to work closely with designers, developers, and product managers

Experience embedding user-centred design in Agile environments

Knowledge & Capability

Understanding of the social and technological context of government services

Ability to align research to strategic decision-making

Good technical awareness of how digital services are built and operated

Diversity & Inclusion

At Scrumconnect Consulting, we believe that diversity drives innovation. We are committed to creating an inclusive environment where every individual is respected, valued, and supported. We welcome applications from candidates of all backgrounds and experiences, and we actively encourage applications from women, people with disabilities, underrepresented communities, and those seeking flexible working arrangements.