Technical Support Agent

This organisation is a fast growing technology business that delivers secure and reliable solutions to clients across regulated industries. The company is known for its collaborative culture, strong technical capability and commitment to continuous improvement. Joining the team means becoming part of an environment that values expertise, curiosity and high quality service.

The Technical Support Agent position is an opportunity for an experienced support professional to take ownership of complex technical issues and play a key role in maintaining the stability and performance of the company’s systems. Working closely with the Tech Support Team Lead and wider engineering teams, this role focuses on resolving advanced support cases, improving operational efficiency and ensuring an excellent customer experience.

• Resolving Level 2 support tickets and incidents within agreed service levels while diagnosing complex technical issues
• Troubleshooting system and network problems using logs, monitoring tools and structured analysis
• Supporting system performance monitoring, maintenance activities and updates across cloud and on premise environments
• Communicating with customers to gather information, provide updates and ensure smooth case progression
• Contributing to process improvements, knowledge sharing and post incident reviews to strengthen overall support capability

• Minimum 2 years’ experience supporting enterprise level infrastructure with strong knowledge of Windows Server, Linux, networking, SQL Server and Active Directory
• Familiarity with cloud environments, container technologies and scripting languages such as Power Shell, Python or Bash
• Someone who is confident working with ticketing systems and meeting SLAs and KPIs
• A clear communicator who can balance technical problem solving with excellent customer service
• A reliable and proactive team player who can manage workload independently and contribute to shared goals

Please note due to high volumes of applications unfortunately we are not always able to respond to all unsuccessful applicants. However we wish everyone who applies the very best with their job search.