Implementation Consultant; General Workflow

We are looking for an experienced implementation consultant with workflow capability to join a dynamic pension services client.

You will configure clients’ administration product suites using tools including T‑SQL, SQL, XML and Excel macros, delivering automated calculation frameworks aligned with legislative requirements and varied benefit designs. Working as part of the client delivery team you’ll collaborate with stakeholders and department heads to gather requirements, produce detailed specifications and implement tailored functionality, managing multiple work streams of differing complexity to keep projects on track.

The role requires strong pensions knowledge, proven implementation experience, technical expertise and a rigorous analytical approach to ensure compliant, accurate outcomes, with occasional travel to client sites as needed.

• You are responsible for all aspects of configuring the client’s administration system to meet their clients’ requirements, including but not limited to the configuration of workflows, data maintenance screens, interfaces with other systems, pensioner payroll, data migrations, reports and benefit calculations.
• Meeting with clients to gather requirements and communicating regularly throughout the software customisation process to obtain feedback and approval.
• Customising software systems based on client’s individual needs and specifications.
• Collaborating with training teams and educating clients on how to use their administration system and customised system features.
• Creating documentation for clients and for internal use.
• Providing support in the software release process and software upgrade process when required.
• Building relationships with team members and all internal and external clients.

• Experience in implementing software systems within the pensions industry.
• Collaborative and consultative approach to client engagement and ability to communicate technical concepts in accessible language.
• An understanding of pensions business processes and workflows.
• Proficiency with T‑SQL, Microsoft SQL Server management, XML and Microsoft - full suite.
• The ability to prioritise, meet deadlines and deliver rapid outcomes.
• Excellent verbal, written communication and organisational skills.
• Defined Benefit and Defined Contribution calculations experience.
• Configuring or developing pensions or financial services software.
• Alternative programming knowledge such as developing Excel macros or similar.
• Intelli Pen / Intelli Calcs experience would be advantageous.

Core hours: 37.5 hours per week. Monday to Friday.

Location:

Remote. However, you may need to travel to client sites around the UK when required.

Day rate:
Competitive day rates via umbrella contract dependant on experience.

Duration: 6 months with opportunity to extend.

To apply for this role as Implementation Consultant, please click apply online and upload an updated copy of your CV.

Please note any offer is subject to satisfactory pre‑employment screening checks. These consist of employment, activity & GAP verification, DBS or Access NI, Credit, Sanctions & CIFAS checks.

We are committed to equality of opportunity for all hires and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

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