Digital Business Analyst - Oracle

Overview

Job Title: Digital Business Analyst (Sales, Services, Supply Chain)

Hours: Full time (40-hours per week)

We are seeking an experienced Digital Business Analyst to support and deliver complex digital and operational transformation initiatives across service-led and asset-intensive environments. This role will play a critical part in bridging business strategy, operational needs, and technology delivery, ensuring change is well-designed, effectively implemented, and successfully adopted.

The ideal candidate will bring strong business analysis and business process analysis expertise, combined with hands-on experience developing transformation playbooks, shaping change management strategies, and working across domains such as Sales, Service, Field Services, Inventory and Supply Chain.

Business & Process Analysis

• Lead requirements elicitation activities, including stakeholder interviews, workshops, and process walkthroughs.
• Analyse and document end-to-end business processes (AS-IS and TO-BE), identifying opportunities for optimisation, standardisation, and digital enablement.
• Translate business needs into clear, structured requirements, user stories, and functional specifications.
• Support solution design by collaborating with architects, product owners, and delivery teams.

Digital & Transformation Delivery

• Contribute to enterprise and domain-level digital transformation initiatives, ensuring alignment to strategic objectives and business outcomes.
• Develop and maintain transformation playbooks, including delivery standards, artefacts, governance models, and reusable accelerators.
• Assist with benefits definition, baseline establishment, and benefits realisation tracking.

Domain-Focused Delivery

• Help scope Sales and Compensation solutions.
• Support transformation across field services, including workforce management, scheduling, mobility, and service execution.
• Enable improvements within service centres / contact centres, including case management, customer journeys, and omnichannel service models.
• Contribute to initiatives involving assets and inventory, including lifecycle management, stock optimisation, and visibility.

The list of key responsibilities is not exhaustive, and the post holder may be required to undertake other relevant and appropriate duties as reasonably required. Travel should be expected as part of this role.

• Proven experience as a Business Analyst or Digital Business Analyst
• Strong background in business process analysis and re-engineering.
• Experience contributing to or developing transformation playbooks or delivery frameworks.
• Good understanding of building adoption plans.
• Demonstrated experience in change management strategy and execution.
• Experience working in Agile, Waterfall, or hybrid delivery environments.

• Experience working with enterprise platforms such as CRM, FSM, ERP, or CPQ solutions.
• Exposure to benefits realisation and value management practices.
• Consulting or advisory background.
• Experience in Oracle environments
• CBAP, PMI-PBA, or equivalent Business Analysis certification
• Oracle SCM functional expertise
• Asset lifecycle and maintenance processes
• Inventory control and optimization
• Strong requirements analysis and documentation skills
• Problem-solving and analytical thinking
• Requirements management tools (Jira, Confluence)
• Process modelling and collaboration tools (Visio, Miro, Lucidchart)
• Reporting and analysis tools (Excel, Power BI)
• Oracle application experience beneficial.

• A collaborative environment with opportunities for growth and mentorship.
• Involvement in innovative cloud and SaaS transformation projects.
• Flexible working options and supportive team culture.
• Competitive compensation and professional development support.

• Private Health, Group Pension Plan, Life Assurance, Employee Assistance Programme, Headspace Subscription, Birthday Leave.