Senior Data Centre Technician

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This position is only available to applicants who already work for Surrey County Council. We thank you for your interest in our roles and would encourage you to review our vacancies which are open to all.

This role has a starting salary of £47,142 per annum for working 36 hours per week.

Surrey County Council operates dedicated on-premise enterprise data centres that support the council's business-critical services and a range of partnership customers. The Data Centre Team is seeking to recruit a Senior Data Centre Technician (Critical Facilities Senior Technical Officer).

This is an on-site role, requiring attendance five days per week, with some travel between Surrey data centres and other locations around the county. Our core business hours are between 8 am and 6 pm but a flexible approach to working hours is a key requirement for this role. The role requires participation in an out-of-hours support rota.

As a Senior Data Centre Technician, you will be responsible for maintaining and supporting the council's data centres. The work can be diverse, sometimes unpredictable, and non-routine, requiring a creative application of a wide range of skills. The role includes a broad range of work, such as:

• Lead technical design and implementation for data centre environments.
• Represent the data centre team on projects, defining deployment strategy and architecture.
• Work with architects, designers, and contractors to plan and implement major changes.
• Ensure compliance with industry standards and best practices (e.g., TIA-942, ISO 27001).
• Diagnose and resolve complex technical issues, ensuring agreed service levels.
• Liaise with internal teams, external partners, and suppliers to maintain customer satisfaction.
• Drive continuous improvement and efficiency in service delivery.
• Support 24x7 operations, including remote hands and incident response.

The Data Centre Team is a small but dynamic and close-knit multidisciplinary group that values teamwork, collaboration, and having fun while ensuring the availability and security of Surrey County Council's data centres. We pride ourselves on fostering a supportive and inclusive environment.

While we take our responsibilities seriously, we also believe in enjoying our work, celebrating successes, and keeping a sense of humour. Whether it is tackling challenging technical issues, brainstorming innovative solutions, or sharing a laugh during breaks, you will find a team that works hard and supports each other every step of the way.

You will bring experience in planning, organising and managing projects, supporting your team to deliver shared outcomes, while also feeling comfortable taking ownership of tasks independently. You will be an IT professional who maintains enthusiasm and adaptability when navigating complex situations.

You will thrive in a dynamic data centre environment and demonstrate a commitment to continuous improvement, operational efficiency and effective collaboration within a multidisciplinary team.

Experience of industry standards such as TIA-942, ISO 27001, ITIL and PRINCE2 is beneficial, but we welcome applicants who can demonstrate equivalent knowledge or a willingness to learn.

In order to be considered for shortlisting, your application will clearly evidence the following skills and align withour behaviours:

• Experience working in a large-scale data centre environment.
• Experience delivering large-scale customer projects within a critical IT environment.
• Experience with hardware installation, remote support and upgrades.
• Experience working in a high-availability environment, with a strong awareness of risk management and operational resilience.
• Understanding of ITIL and ISO 27001 frameworks and their application in a data centre.
• Understanding of data centre M&E infrastructure, physical security, and structured cabling.
• Must hold a valid UK driving licence and have access to a suitable vehicle with a current MOT and business insurance

To apply, we request that you submit a CV and you will be asked the following questions:

• Describe your experience working in a large-scale data centre environment.
• Provide an example of a large-scale customer project you have delivered within a critical IT environment.
• Please describe your experience with industry standards including ITIL and ISO
  27001.
• Please describe your experience working with M&E infrastructure, physical security controls and data centre operational infrastructure.

Before submitting your application, we recommend you read the job description and our Life at Surrey handbook to get an insight into working at Surrey.

Surrey has both urban and rural areas therefore you will be expected to have a valid driving licence to drive in the UK and access to a vehicle and be willing to travel across a wide geographical area. Reasonable adjustments where needed will be made for successful applicants who have a disability orlong term health…