2nd Line Support Engineer - Systems Integrator

Are you looking for an exciting new opportunity?

Join a leading European IT service provider and Germany’s largest IT system house. With over 15,500 employees representing 110 nationalities, 695 vocational trainees and students, and a customer base exceeding 70,000, this company has been driving IT innovation for over four decades. Recognized as a leader in business applications, particularly PLM and ERP solutions, the company operates across 120+ locations in 14 European countries, providing personal, local service alongside a robust digital offering.

Serving B2G and B2B customers from SMEs to large international enterprises, they continue to shape the future of IT services.

The award winning Cisco and Aruba Partner is searching for a 2nd Line Support Engineer to join the team. If you would like to learn more about this opportunity, feel free to reach out and apply today!

Responsibilities:

• Provide 2nd line technical support for all customers
• Ensure customer incidents are resolved as quickly as possible (on and off-site)
• Take responsibility and exceed department Service Level Agreements
• Work closely with 1st and 2nd line technical support and other field engineers to ensure a high level of communications is maintained
• Provide technical guidance to the helpdesk team and field engineers

Skills/Must have:

• Minimum 2 years’ experience supporting servers, networks, printers, PC’s and applications
• Proven experience of enterprise / mainstream technologies and applications primarily focused on Microsoft front/backend products as well as anti-virus and backup platforms and operations
• Experience with Citrix, VMware and Cisco are desirable
• Certs (MCP, MCSA, MCSE, CCA, CCNA) are highly desirable

Benefits:

• Heath Care
• Incentives (holidays, vouchers, lunches, spot prizes)
• Training & Mentor Programme

Salary:

• £30,000 - £35,000 Basic Salary Per Annum